How does the Accounting Team make an IMPACT for the Gospel?
BY ORGANIZING THE SUNDAY OFFERINGS, HELPING OUR CHURCH TO BE RESPONSIBLE AND FAITHFUL STEWARDS OF GOD’S RESOURCES FOR HIS CHURCH.

Our ACCOUNTING TEAM makes the MOST IMPACT when:
• All of the procedures for counting are being followed
• The handling of the offering is always done in accountability with a teammate
• You show up with your heart ready to serve

A DAY IN THE LIFE OF THE ACCOUNTING TEAM
Here’s what you can expect on a typical Sunday serving on the accounting team!

BE PREPARED AND ON TIME:
• Arrive at IMPACT Central at 11:25am and pick up your lanyard. Then get ready for our IMPACT Huddle!
• Pray for God to move in people’s heart to give generously
and joyfully.

FOLLOWING THE SERVICE:
• Meet with your counting partner at the Counting Room. (Do not count alone!)
• If your partner doesn’t show up, let the team leader know.
• If another person is not available, counting will be done during the week.
• Make sure you have the keys and gather the offering from the boxes with your partner (always lock the boxes after).
• Make your way to the office to start counting.
• For details, the procedure can be found in the room.
• Make sure to complete all necessary forms, take a picture of the completed summary form, include a note inside the bag if you need supplies and secure the bag in the office.
• Message Jeff Hass (Director of Operations) and Ben Davis (Executive Pastor) by texting the picture of the completed summary form before leaving church.

WHAT YOU NEED TO SUCCEED
TO MAKE SURE THAT YOU ARE READY TO SERVE YOU WILL NEED:
Badge/Lanyard - Make sure to grab your badge/lanyard in IMPACT Central before heading to your designated role.
You’ll also need some other materials like: a calculator, keys to offering boxes, a check scanner, offering forms, paper clips, post-it notes, rubber bands, and writing implements. Those will be provided in the Accounting Room.

How does the Accounting Team make an IMPACT for the Gospel?
BY ORGANIZING THE SUNDAY OFFERINGS, HELPING OUR CHURCH TO BE RESPONSIBLE AND FAITHFUL STEWARDS OF GOD’S RESOURCES FOR HIS CHURCH.

Our ACCOUNTING TEAM makes the MOST IMPACT when:
• All of the procedures for counting are being followed
• The handling of the offering is always done in accountability with a teammate
• You show up with your heart ready to serve

A DAY IN THE LIFE OF THE ACCOUNTING TEAM
Here’s what you can expect on a typical Sunday serving on the accounting team!

BE PREPARED AND ON TIME:
• Plan to arrive at 10:10am to attend the IMPACT Team huddle in IMPACT Central.
• Pick up your lanyard at IMPACT Central.
• Pray for God to move in people’s heart to give generously
and joyfully.
• Peek in the counting room to make sure accounting bag is there (if not, notify the Campus Pastor).

FOLLOWING THE SERVICE:
• Meet with your counting partner in the office. (Do not count alone!)
• If your partner doesn’t show up, let the Campus Pastor know.
• If another person is not available, counting will be done the following Sunday.
• Make sure you have the keys and gather the offering from the boxes with your partner (always lock the boxes after).
• Make your way to the office to start counting.
• For details, the procedure can be found in the black accounting bag.
• Make sure to complete all necessary forms, take a picture of the completed summary form, include a note inside the “blue office bag” if you need supplies and secure the black bag in the office. Campus Pastor will take it back to Totowa.
• Message Jeff Hass (Director of Operations) and Ben Davis (Executive Pastor) by texting the picture of the completed summary form before leaving church.

WHAT YOU NEED TO SUCCEED TO MAKE SURE THAT YOU ARE READY TO SERVE
YOU WILL NEED:
Badge/Lanyard - Make sure to grab your badge/lanyard in IMPACT Central before heading to your designated role.
You’ll also need some other materials like: a calculator, keys to offering boxes, a check scanner, offering forms, and writing implements. Those will be provided in the Accounting Bag each week.

IMPACT Team Training & Serving Guide

OUR MISSION: MAKING AN IMPACT FOR THE GOSPEL
How does the Cafe Team make an IMPACT for the Gospel?
By providing a hospitable and welcoming environment that helps create a space where people can be ready to respond to the Gospel.

The Cafe Team is about more than coffee. Every interaction is an opportunity to show the love of Christ, help people feel welcome, and contribute to an environment where the Gospel can be heard.

Our Cafe Team makes the MOST IMPACT when:

• People are welcomed. We smile, make eye contact, offer a greeting, and engage people who enter the cafe.
• The space is cared for. The cafe remains clean, organized, stocked, and ready throughout the service.
• Guests are noticed. We look out for those who may be new and take the initiative to make them feel welcome.
• We serve with excellence. We work together, communicate well, and take ownership of our responsibilities.
• We serve with the right heart. We remember that even a simple act of hospitality can be used by God to make an eternal impact.

Our goal is not simply to serve coffee, but to serve people well and help create a welcoming environment at Emergence.

A DAY IN THE LIFE OF THE CAFE TEAM
Here is what you can expect on a typical day serving on the Cafe Team!

STEP 1: BE PREPARED AND ON TIME
Arrive at your assigned time, grab your apron and personalized name tag from behind the cafe, and get ready to serve.

THURSDAY NIGHT

• 6:00 PM: Arrive, plug in the tea urns, and begin brewing coffee.
• 6:20 PM: IMPACT Team huddle in the lobby by the Connect Desk.

SUNDAY — TEAM ONE

• 7:45 AM: Arrive, plug in the tea urns, and begin brewing coffee.
• 8:00 AM: IMPACT Team huddle in the lobby by the Connect Desk.

SUNDAY — TEAM TWO

• 9:45 AM: Arrive and connect with the outgoing team.
• Use the transition time to check supplies, replenish items, and make sure the cafe is ready for the next service.

SUNDAY — TEAM THREE

• 11:15 AM: Arrive and connect with the outgoing team.
• Use the transition time to check the cafe, replenish supplies, and prepare for your serving shift.

Arriving on time allows the outgoing team to communicate anything important and helps ensure the cafe is ready for every guest.

STEP 2: PREPARE YOUR HEART
Before serving, take time to pray with your team.
Pray for one another, everyone attending that day, those visiting Emergence for the first time, and for the Gospel to go out and change lives.

Remember: We are not just preparing coffee. We are preparing to serve people and make an impact for the Kingdom of God.

STEP 3: IT'S GO TIME!
Once you are in your serving area, be ready to engage others with a positive, welcoming attitude.

Hospitality & Engagement

• Smile, make eye contact, and offer a warm greeting to everyone who comes into the cafe.
• Be approachable and attentive. Look for opportunities to start a conversation or help someone who may need assistance.
• Feel free to step away from your station when needed to serve a guest well.
• Be especially aware of people who seem new or unfamiliar with the space. Take the initiative to welcome them.
• You will likely see people you know and love. Enjoy those connections, but be mindful not to get caught in conversations that keep you from engaging others.

Cafe Operations

• Keep coffee available and replenish cups, lids, stirrers, creamer, and other supplies as needed.
• Keep counters and serving areas clean, organized, and presentable.
• Check the cafe regularly rather than waiting for supplies to run out.
• Work together to ensure the cafe remains welcoming and functional throughout the service.
• Refer to the Cafe “How-To” Binder for instructions on brewing coffee and other operational details.

Remember: Hospitality is active. Don't simply wait behind your station for someone to approach you. Look for opportunities to serve.

SERVING DURING THE SERVICE
Your responsibilities will vary slightly depending on your serving shift.

THURSDAY NIGHT TEAM

• Keep coffee available and remain in the cafe area to engage with anyone who comes out during the service.
• As the sermon gets underway, begin preparing the cafe for Sunday by restocking and organizing supplies.
• Maintain a welcoming presence while completing these tasks.

SUNDAY — TEAM ONE

• Keep the cafe stocked, clean, and ready throughout the first service.
• As the sermon gets underway, replenish supplies and prepare the cafe for the next team.
• Remain available to engage with guests who come into the cafe during the service.
• Before leaving, communicate anything the incoming team needs to know.

SUNDAY — TEAM TWO

• Maintain the cafe throughout the second service, replenishing supplies and keeping the space clean.
• As the sermon gets underway, prepare the cafe for the next team.
• Remain available to engage with guests who come into the cafe during the service.
• Before leaving, communicate anything the incoming team needs to know.

SUNDAY — TEAM THREE

• Keep coffee available and remain in the cafe area to engage with anyone who comes out during the service.
• As the sermon gets underway, still have coffee available but begin slowly cleaning and closing down the cafe for the day.
• Restock and organize supplies so the cafe is ready for the following week.
• Check that the serving areas are clean and that any items needing replenishment are communicated to the Cafe Team Leader.

Important: While completing operational tasks, always remain attentive to guests. We want to care for the space without losing sight of the people we are there to serve.

TEAM TRANSITIONS & COMMUNICATION
A great cafe experience depends on every team working together.

If you are serving on Team One or Team Two:
Before leaving, make sure the cafe is stocked and ready for the incoming team. Communicate any low supplies, equipment concerns, or other information they need to know.

If you are serving on Team Two or Team Three:
When you arrive, connect with the outgoing team. Check the cafe together, identify what needs attention, and make sure you are ready to take over.

If you are serving on Team Three:
Before leaving, make sure the cafe is cleaned, organized, and restocked for the following week. Let the Cafe Team Leader know about any items that need to be replenished, including cups, lids, coffee, and creamer.

Our standard: We don't leave the next team guessing. We communicate, take ownership, and set one another up for success.

WHAT YOU NEED TO SERVE
You don't need to bring your own equipment. We will have the essentials ready for you!

Cafe Apron
Your apron looks official, helps keep coffee off your Sunday best, and identifies you as a member of the Cafe Team. Grab one when you arrive and leave it at the cafe after serving so it can be cleaned and prepared for the next use. We've got you!

Personalized Name Tag
Your personalized name tag attaches to your apron and helps guests and other team members know who you are. Grab it from the cafe when you arrive and leave it there when you finish serving.


Cafe “How-To” Binder
The binder contains instructions for brewing coffee and other technical details. Refer to it whenever you need help with the cafe setup or equipment.

OUR COMMITMENT AS A CAFE TEAM
As members of the Cafe Team, we commit to:

• Serve with joy. We recognize the privilege of serving the Lord by serving people.
• Practice hospitality. We make people feel seen, welcomed, and cared for.
• Pursue excellence. We take care of the cafe and follow through on our responsibilities.
• Work as one team. We communicate, support one another, and set up the next team for success.
• Sit One, Serve One. We prioritize both being spiritually fed and serving others. By attending one service to worship and receive the Word and serving during another, we stay connected to the life of the church while helping others experience it too.
• Keep the Gospel at the center. We remember that every interaction is an opportunity to reflect the love of Christ.

THANK GOD FOR THE OPPORTUNITY TO MAKE AN IMPACT!
As you finish serving, take joy in knowing that your service matters. You may never know the full impact of a smile, a warm greeting, or a simple act of hospitality.

We serve faithfully because Jesus first served us, and we want every person who walks through the doors of Emergence to experience the love of Christ.
Thank you for being part of the Cafe Team and helping create a welcoming environment where people can hear and respond to the Gospel!

OUR MISSION: MAKING AN IMPACT FOR THE GOSPEL
How does the Cafe Team make an IMPACT for the Gospel?
By providing a hospitable and welcoming environment that helps create a space where people can be ready to respond to the Gospel.

The Cafe Team is about more than coffee. Every interaction is an opportunity to show the love of Christ, help people feel welcome, and contribute to an environment where the Gospel can be heard.

Our Cafe Team makes the MOST IMPACT when:

• People are welcomed. We smile, make eye contact, offer a greeting, and engage people who enter the cafe.
• The space is cared for. The cafe remains clean, organized, stocked, and ready throughout the service.
• Guests are noticed. We look out for those who may be new and take the initiative to make them feel welcome.
• We serve with excellence. We work together, communicate well, and take ownership of our responsibilities.
• We serve with the right heart. We remember that even a simple act of hospitality can be used by God to make an eternal impact.

Our goal is not simply to serve coffee, but to serve people well and help create a welcoming environment at Emergence.

A DAY IN THE LIFE OF THE CAFE TEAM
Here is what you can expect on a typical day serving on the Cafe Team!

STEP 1: BE PREPARED AND ON TIME
Arrive at your assigned time, grab your apron and personalized name tag from behind the cafe, and get ready to serve.

SUNDAY — TEAM ONE

• 8:00 AM: Arrive, plug in the tea urns, and begin brewing coffee.
• 8:15 AM: IMPACT Team huddle in the lobby

SUNDAY — TEAM TWO

• 10:00 AM: Arrive and connect with the outgoing team.
• Use the transition time to check supplies, replenish items, and make sure the cafe is ready for the next service.

Arriving on time allows the outgoing team to communicate anything important and helps ensure the cafe is ready for every guest.

STEP 2: PREPARE YOUR HEART
Before serving, take time to pray with your team.
Pray for one another, everyone attending that day, those visiting Emergence for the first time, and for the Gospel to go out and change lives.

Remember: We are not just preparing coffee. We are preparing to serve people and make an impact for the Kingdom of God.

STEP 3: IT'S GO TIME!
Once you are in your serving area, be ready to engage others with a positive, welcoming attitude.

Hospitality & Engagement

• Smile, make eye contact, and offer a warm greeting to everyone who comes into the cafe.
• Be approachable and attentive. Look for opportunities to start a conversation or help someone who may need assistance.
• Feel free to step away from your station when needed to serve a guest well.
• Be especially aware of people who seem new or unfamiliar with the space. Take the initiative to welcome them.
• You will likely see people you know and love. Enjoy those connections, but be mindful not to get caught in conversations that keep you from engaging others.

Cafe Operations

• Keep coffee available and replenish cups, lids, stirrers, creamer, and other supplies as needed.
• Keep counters and serving areas clean, organized, and presentable.
• Check the cafe regularly rather than waiting for supplies to run out.
• Work together to ensure the cafe remains welcoming and functional throughout the service.
• Refer to the Cafe “How-To” Binder for instructions on brewing coffee and other operational details.

Remember: Hospitality is active. Don't simply wait behind your station for someone to approach you. Look for opportunities to serve.

SERVING DURING THE SERVICE
Your responsibilities will vary slightly depending on your serving shift.

SUNDAY — TEAM ONE

• Keep the cafe stocked, clean, and ready throughout the first service.
• As the sermon gets underway, replenish supplies and prepare the cafe for the next team.
• Remain available to engage with guests who come into the cafe during the service.
• Before leaving, communicate anything the incoming team needs to know.

SUNDAY — TEAM TWO

• Maintain the cafe throughout the second service, replenishing supplies and keeping the space clean.
• As the sermon gets underway, prepare the cafe for the next team.
• Remain available to engage with guests who come into the cafe during the service.
• Before leaving, communicate anything the incoming team needs to know.

IMPORTANT: While completing operational tasks, always remain attentive to guests. We want to care for the space without losing sight of the people we are there to serve.

TEAM TRANSITIONS & COMMUNICATION
A great cafe experience depends on every team working together.

If you are serving on Team One:
Before leaving, make sure the cafe is stocked and ready for the incoming team. Communicate any low supplies, equipment concerns, or other information they need to know.

If you are serving on Team Two:
Before leaving, make sure the cafe is cleaned, organized, and restocked for the following week. Let the Cafe Team Leader know about any items that need to be replenished, including cups, lids, coffee, and creamer.

Our standard: We don't leave the next team guessing. We communicate, take ownership, and set one another up for success.

WHAT YOU NEED TO SERVE
You don't need to bring your own equipment. We will have the essentials ready for you!

Cafe Apron
Your apron looks official, helps keep coffee off your Sunday best, and identifies you as a member of the Cafe Team. Grab one when you arrive and leave it at the cafe after serving so it can be cleaned and prepared for the next use. We've got you!

Personalized Name Tag
Your personalized name tag attaches to your apron and helps guests and other team members know who you are. Grab it from the cafe when you arrive and leave it there when you finish serving.


Cafe “How-To” Binder
The binder contains instructions for brewing coffee and other technical details. Refer to it whenever you need help with the cafe setup or equipment.

OUR COMMITMENT AS A CAFE TEAM
As members of the Cafe Team, we commit to:

• Serve with joy. We recognize the privilege of serving the Lord by serving people.
• Practice hospitality. We make people feel seen, welcomed, and cared for.
• Pursue excellence. We take care of the cafe and follow through on our responsibilities.
• Work as one team. We communicate, support one another, and set up the next team for success.
• Sit One, Serve One. We prioritize both being spiritually fed and serving others. By attending one service to worship and receive the Word and serving during another, we stay connected to the life of the church while helping others experience it too.
• Keep the Gospel at the center. We remember that every interaction is an opportunity to reflect the love of Christ.

THANK GOD FOR THE OPPORTUNITY TO MAKE AN IMPACT!
As you finish serving, take joy in knowing that your service matters. You may never know the full impact of a smile, a warm greeting, or a simple act of hospitality.

We serve faithfully because Jesus first served us, and we want every person who walks through the doors of Emergence to experience the love of Christ.
Thank you for being part of the Cafe Team and helping create a welcoming environment where people can hear and respond to the Gospel!

IMPACT Team Training & Serving Guide

OUR MISSION: MAKING AN IMPACT FOR THE GOSPEL
How does the Connect Team make an IMPACT for the Gospel?
By warmly welcoming and engaging visitors and regular attenders alike, proactively leading them toward their next step in their journey of faith and their life in the church.

The Connect Team helps people feel seen, known, and welcomed at Emergence. Whether someone is walking through our doors for the first time, looking for a seat, asking a question, or trying to get connected, every interaction is an opportunity to reflect the love of Christ and help someone take a step closer to Him.
Our Connect Team makes the MOST IMPACT when:

• Everyone is welcomed. We warmly greet visitors and regular attenders alike, making everyone feel seen and valued.
• Guests are introduced to Emergence. We help people understand who we are, what we offer, and how they can get connected.
• We share Jesus in every interaction. We recognize that every conversation is an opportunity to reflect Christ's love and share the Gospel.
• People are encouraged to take their next step. We help individuals discover opportunities to grow in their faith and connect with the life of the church.
• We build genuine relationships. We learn names, remember faces, and take an interest in the people God brings through our doors.

Our goal is not simply to welcome people into a building, but to help them feel at home in the church and take meaningful steps in their journey of faith.

CONNECT TEAM ROLES
Every role on the Connect Team contributes to creating a welcoming environment where people can encounter the Gospel. While responsibilities may look different, we all share the same mission.

THE TEAM LEADER
A Team Leader makes the MOST IMPACT by:

• Confirm scheduling of their team to ensure proper coverage for each service.
• Caring well for the team through encouragement, meeting serving needs, and checking in on individual team members.
• Communicating important updates and ensuring the team is prepared to serve.
• Leading by example as a leader who is Hungry, Humble, Smart, and Spiritual.

THE DOOR/LOBBY GREETER
A Door/Lobby Greeter makes the MOST IMPACT by:

• Enthusiastically welcoming individuals and families as they arrive.
• Helping guests feel comfortable and cared for as they enter the building.
• Being attentive and available to assist with questions or other needs.
• Looking for opportunities to engage people and help them feel welcomed.
• Remaining available throughout the service to open doors and assist people as needed.

THE USHER
An Usher makes the MOST IMPACT by:

• Enthusiastically welcoming individuals and families into the auditorium.
• Keeping track of available seating and the number of people in the room.
• Helping individuals and families find seats, including those arriving late.
• Remaining available throughout the service to assist people as needed in the auditorium. 
• Helping maintain an environment where people can focus on worship and the teaching of God's Word.

THE CONNECT DESK TEAM MEMBER
A Connect Desk Team Member makes the MOST IMPACT by:

• Staying up to date on Emergence news, events, and ministry opportunities.
• Knowing how to navigate the Emergence website and help people sign up or get connected to opportunities such as Discover Emergence, Membership, Student Ministry, Redemption & Recovery, Community Groups, and more.
• Being available to answer questions, share the Gospel, offer encouragement, and pray with individuals.
• Serving consistently, learning names, and building relationships with people who regularly attend the same service.
• Helping people identify their next step and connecting them with the appropriate ministry or leader when needed.

Remember: No matter which role you are assigned, you are part of one team with one mission. Every interaction matters!

A DAY IN THE LIFE OF THE CONNECT TEAM
Here is what you can expect on a typical day serving on the Connect Team! Be prepared for the unexpected, because that's often where God may be working as you make an IMPACT.

STEP 1: BE PREPARED AND ON TIME
Arrive ready to serve, wearing your provided Connect Team T-shirt. Before heading to your assigned station, grab your IMPACT badge/lanyard from IMPACT Central.

THURSDAY NIGHT

• 6:15 PM: Arrive, grab lanyard from IMPACT Central and drop personal items 
• 6:20 PM: Head to the Connect Desk for the IMPACT Team huddle.

SUNDAY — TEAM ONE

• 7:55 AM: Arrive, grab lanyard from IMPACT Central and drop personal items 
• 8:00 AM: Head to the Connect Desk for the IMPACT Team huddle.

SUNDAY — TEAM TWO

• 9:45 AM: Arrive, grab lanyard from IMPACT Central and drop personal items 
• 9:50 AM: Head to your team’s huddle.

SUNDAY — TEAM THREE

• 11:15 AM: Arrive, grab lanyard from IMPACT Central and drop personal items 
• 11:20 AM: Head to your team’s huddle.

Arriving on time allows you to receive important updates, prepare your heart, and be in position before guests begin arriving.

STEP 2: GET CAUGHT UP
During the team huddle:

• Check in with the Team Leader to confirm your assigned station, such as Door/Lobby Greeter, Usher, or Connect Desk.
• Listen for announcements and updates about upcoming Emergence events, ministry opportunities, and other important information.
• Ask questions if anything is unclear. If you have a question, there's a good chance someone in the congregation will have the same one!
• Make sure you understand your responsibilities and know where you need to be.

STEP 3: PREPARE YOUR HEART
Pray with your team for one another, everyone attending, those visiting Emergence, and the person preaching.
Ask God to help you notice people, serve with joy, and be sensitive to opportunities to encourage someone or share the love of Christ.

Remember: We are not just welcoming people into a building. We are helping create an environment where people can encounter Jesus and take their next step in faith.

STEP 4: IT'S GO TIME!
Head to your assigned station and get ready to engage others with a positive, welcoming attitude!

Hospitality & Engagement

• Smile, make eye contact, and offer a warm greeting as people arrive.
• Be approachable and attentive. Look for opportunities to help someone feel comfortable or answer a question.
• Be available to leave your station when needed to serve a guest well, while ensuring your assigned area remains covered.
• Be especially attentive to people who seem new or unsure of where to go.
• You will likely see people you know and love. Enjoy those connections, but be mindful not to get caught in conversations that keep you from engaging others.
• Treat every person with warmth and respect, regardless of how long they have attended Emergence or whether they are ready to get involved.

Know Your Role

• Greeters should be ready to welcome, assist, and direct people as they arrive.
• Ushers should stay aware of available seating and help people enter and find seats with minimal disruption.
• Connect Desk Team Members should be ready to answer questions and help people navigate their next steps.

Remember: Don't simply wait for people to approach you. Look for opportunities to serve and make someone feel welcome.

SERVING DURING THE SERVICE
Your responsibilities may vary depending on your assigned station, but every team member should remain attentive and available throughout the service.

Door/Lobby Greeters

• Continue welcoming people who arrive after the service begins.
• Be available to answer questions and assist anyone who needs help finding their way.
• As the service progresses, remain attentive to people entering or moving through the lobby.
• Know when the service is ending so you can be ready to welcome people as they exit.

Ushers

• Keep track of available seats and the number of people in the auditorium.
• Remain available to assist latecomers in finding seats.
• Help people enter quietly and minimize disruptions for those already in the service.
• Be aware of where the congregation is in the service so you can prepare doors and assist with the flow of people as the service ends.

Connect Desk Team Members

• Remain available to answer questions and help people get connected.
• Stay informed about upcoming events, ministry opportunities, and next steps at Emergence.
• Be ready to offer encouragement, pray with someone, or help connect them with the appropriate leader.
• When a question requires additional information or follow-up, make a note of it and communicate it to the Team Leader.

All Connect Team Members

• Stay available to help people who arrive late or need assistance during the service.
• Minimize distractions for those in the auditorium by gently asking people having loud conversations to move to another area or lower their voices.
• Be mindful of your own conversations and volume.
• Follow the Team Lead’s direction if you need to move stations or assist elsewhere.

Our standard: We want people to feel cared for while minimizing distractions and helping everyone engage with the service.

FOLLOWING THE SERVICE: FINISH STRONG
The Connect Team's ministry continues as people leave the auditorium. This is another opportunity to make someone feel seen and welcomed.

STEP 1: BE READY TO WELCOME PEOPLE AS THEY EXIT

• Return to your assigned station and be ready to greet people as they leave.
• Smile, make eye contact, and offer a warm goodbye.
• Be available for questions, conversations, or prayer.
• Pay attention to the flow of people and kindly help keep traffic moving to prevent bottlenecks.

STEP 2: CARE ENOUGH TO CLEAN UP
Show some love to the next group coming in by taking a moment to care for the space you served in.

• Do a quick sweep of your area and pick up any trash or debris.
• Straighten the area and leave it ready for the next service or team.
• Communicate any issues that need attention.

STEP 3: COMMUNICATE & CELEBRATE

• Check in with the Team Lead before leaving.
• Pass along questions, guest needs, or situations that may require follow-up.
• Share any important information the next team needs to know.
• Encourage your teammates and celebrate a job well done!

We want to make sure that no question goes unanswered and no follow-up need gets overlooked.

6. WHAT YOU NEED TO SERVE
To make sure you're ready to serve, you will need the following:

Connect Team T-Shirt
Your provided Connect Team T-shirt helps identify you as a member of the team and makes it easier for guests to know who they can approach for help.
Wear your shirt when you arrive. If you forget yours, you may need to borrow one from the extras available.

IMPACT Badge/Lanyard
Grab your badge/lanyard from IMPACT Central before heading to your assigned station. Wearing it helps guests and other team members identify you.
Return it to the designated location after serving so it's ready for next time.

Handouts & Digital Bulletin
We don't typically provide printed handouts, but when we do, it's important that you have them available.

• Check with your Team Lead to see whether any handouts are being distributed.
• Stay informed about what's happening at Emergence by checking the Digital Bulletin at https://emergence.church/digital-bulletin 
• Familiarize yourself with the Emergence website so you can help people find information and sign up for ministries, classes, and events.

Be Prepared to Help
You don't need to know every answer, but you should know where to find the information or whom to contact when a question comes up. If you're unsure, ask the Team Lead rather than guessing.

OUR COMMITMENT AS A CONNECT TEAM
As members of the Connect Team, we commit to:

• Serve with joy. We recognize the privilege of serving the Lord by serving people.
• Practice hospitality. We make people feel seen, welcomed, and cared for.
• Pursue excellence. We arrive prepared, take ownership of our responsibilities, and follow through.
• Build genuine connections. We learn names, engage people intentionally, and help them find their place in the life of the church.
• Work as one team. We communicate, support one another, and set one another up for success.
• Sit One, Serve One. We prioritize both being spiritually fed and serving others. By attending one service to worship and receive the Word and serving during another, we stay connected to the life of the church while helping others experience it too.
• Keep the Gospel at the center. We remember that every interaction is an opportunity to reflect the love of Christ and help someone take their next step in faith.

THANK GOD FOR THE OPPORTUNITY TO MAKE AN IMPACT!
As you finish serving, take joy in knowing that your service matters. A warm greeting, a thoughtful conversation, a helping hand, or a simple prayer may be part of someone's story of coming to know Jesus.
We may never know the full impact of every interaction, but we can be faithful with the opportunities God puts in front of us.

Thank you for being part of the Connect Team and helping people feel welcomed, connected, and encouraged to take their next step in their journey of faith at Emergence!

IMPACT Team Training & Serving Guide

OUR MISSION: MAKING AN IMPACT FOR THE GOSPEL
How does the Connect Team make an IMPACT for the Gospel?
By warmly welcoming and engaging visitors and regular attenders alike, proactively leading them toward their next step in their journey of faith and their life in the church.

The Connect Team helps people feel seen, known, and welcomed at Emergence. Whether someone is walking through our doors for the first time, looking for a seat, asking a question, or trying to get connected, every interaction is an opportunity to reflect the love of Christ and help someone take a step closer to Him.

Our Connect Team makes the MOST IMPACT when:

• Everyone is welcomed. We warmly greet visitors and regular attenders alike, making everyone feel seen and valued.
• Guests are introduced to Emergence. We help people understand who we are, what we offer, and how they can get connected.
• We share Jesus in every interaction. We recognize that every conversation is an opportunity to reflect Christ's love and share the Gospel.
• People are encouraged to take their next step. We help individuals discover opportunities to grow in their faith and connect with the life of the church.
• We build genuine relationships. We learn names, remember faces, and take an interest in the people God brings through our doors.

Our goal is not simply to welcome people into a building, but to help them feel at home in the church and take meaningful steps in their journey of faith.

CONNECT TEAM ROLES
Every role on the Connect Team contributes to creating a welcoming environment where people can encounter the Gospel. While responsibilities may look different, we all share the same mission.

THE TEAM LEADER
A Team Leader makes the MOST IMPACT by:

• Confirm scheduling of their team to ensure proper coverage for each service.
• Caring well for the team through encouragement, meeting serving needs, and checking in on individual team members.
• Communicating important updates and ensuring the team is prepared to serve.
• Leading by example as a leader who is Hungry, Humble, Smart, and Spiritual.

THE DOOR/LOBBY GREETER
A Door/Lobby Greeter makes the MOST IMPACT by:

• Enthusiastically welcoming individuals and families as they arrive.
• Helping guests feel comfortable and cared for as they enter the building.
• Being attentive and available to assist with questions or other needs.
• Looking for opportunities to engage people and help them feel welcomed.
• Remaining available throughout the service to open doors and assist people as needed.

THE USHER
An Usher makes the MOST IMPACT by:

• Enthusiastically welcoming individuals and families into the auditorium.
• Keeping track of available seating and the number of people in the room.
• Helping individuals and families find seats, including those arriving late.
• Remaining available throughout the service to assist people as needed in the auditorium. 
• Helping maintain an environment where people can focus on worship and the teaching of God's Word.

THE CONNECT DESK TEAM MEMBER
A Connect Desk Team Member makes the MOST IMPACT by:

• Staying up to date on Emergence news, events, and ministry opportunities.
• Knowing how to navigate the Emergence website and help people sign up or get connected to opportunities such as Discover Emergence, Membership, Student Ministry, Redemption & Recovery, Community Groups, and more.
• Being available to answer questions, share the Gospel, offer encouragement, and pray with individuals.
• Serving consistently, learning names, and building relationships with people who regularly attend the same service.
• Helping people identify their next step and connecting them with the appropriate ministry or leader when needed.

Remember: No matter which role you are assigned, you are part of one team with one mission. Every interaction matters!

A DAY IN THE LIFE OF THE CONNECT TEAM
Here is what you can expect on a typical day serving on the Connect Team! Be prepared for the unexpected, because that's often where God may be working as you make an IMPACT.

STEP 1: BE PREPARED AND ON TIME
Arrive ready to serve, wearing your provided Connect Team T-shirt. Before heading to your assigned station, grab your IMPACT badge/lanyard from IMPACT Central.

SUNDAY — TEAM ONE

• 8:10 AM: Arrive, grab lanyard from IMPACT Central and drop personal items 
• 8:15 AM: Head to the Connect Desk for the IMPACT Team huddle.

SUNDAY — TEAM TWO

• 10:05 AM: Arrive, grab lanyard from IMPACT Central and drop personal items 
• 10:10 AM: Head to your team’s huddle.

Arriving on time allows you to receive important updates, prepare your heart, and be in position before guests begin arriving.

STEP 2: GET CAUGHT UP
During the team huddle:

• Check in with the Team Leader to confirm your assigned station, such as Door/Lobby Greeter, Usher, or Connect Desk.
• Listen for announcements and updates about upcoming Emergence events, ministry opportunities, and other important information.
• Ask questions if anything is unclear. If you have a question, there's a good chance someone in the congregation will have the same one!
• Make sure you understand your responsibilities and know where you need to be.

STEP 3: PREPARE YOUR HEART
Pray with your team for one another, everyone attending, those visiting Emergence, and the person preaching.
Ask God to help you notice people, serve with joy, and be sensitive to opportunities to encourage someone or share the love of Christ.

Remember: We are not just welcoming people into a building. We are helping create an environment where people can encounter Jesus and take their next step in faith.

STEP 4: IT'S GO TIME!
Head to your assigned station and get ready to engage others with a positive, welcoming attitude!

Hospitality & Engagement

• Smile, make eye contact, and offer a warm greeting as people arrive.
• Be approachable and attentive. Look for opportunities to help someone feel comfortable or answer a question.
• Be available to leave your station when needed to serve a guest well, while ensuring your assigned area remains covered.
• Be especially attentive to people who seem new or unsure of where to go.
• You will likely see people you know and love. Enjoy those connections, but be mindful not to get caught in conversations that keep you from engaging others.
• Treat every person with warmth and respect, regardless of how long they have attended Emergence or whether they are ready to get involved.

Know Your Role

• Greeters should be ready to welcome, assist, and direct people as they arrive.
• Ushers should stay aware of available seating and help people enter and find seats with minimal disruption.
• Connect Desk Team Members should be ready to answer questions and help people navigate their next steps.

Remember: Don't simply wait for people to approach you. Look for opportunities to serve and make someone feel welcome.


SERVING DURING THE SERVICE
Your responsibilities may vary depending on your assigned station, but every team member should remain attentive and available throughout the service.

Door/Lobby Greeters

• Continue welcoming people who arrive after the service begins.
• Be available to answer questions and assist anyone who needs help finding their way.
• As the service progresses, remain attentive to people entering or moving through the lobby.
• Know when the service is ending so you can be ready to welcome people as they exit.

Ushers

• Keep track of available seats and the number of people in the auditorium.
• Remain available to assist latecomers in finding seats.
• Help people enter quietly and minimize disruptions for those already in the service.
• Be aware of where the congregation is in the service so you can prepare doors and assist with the flow of people as the service ends.

Connect Desk Team Members

• Remain available to answer questions and help people get connected.
• Stay informed about upcoming events, ministry opportunities, and next steps at Emergence.
• Be ready to offer encouragement, pray with someone, or help connect them with the appropriate leader.
• When a question requires additional information or follow-up, make a note of it and communicate it to the Team Leader.

All Connect Team Members

• Stay available to help people who arrive late or need assistance during the service.
• Minimize distractions for those in the auditorium by gently asking people having loud conversations to move to another area or lower their voices.
• Be mindful of your own conversations and volume.
• Follow the Team Lead’s direction if you need to move stations or assist elsewhere.

Our standard: We want people to feel cared for while minimizing distractions and helping everyone engage with the service.

FOLLOWING THE SERVICE: FINISH STRONG
The Connect Team's ministry continues as people leave the auditorium. This is another opportunity to make someone feel seen and welcomed.

STEP 1: BE READY TO WELCOME PEOPLE AS THEY EXIT

• Return to your assigned station and be ready to greet people as they leave.
• Smile, make eye contact, and offer a warm goodbye.
• Be available for questions, conversations, or prayer.
• Pay attention to the flow of people and kindly help keep traffic moving to prevent bottlenecks.

STEP 2: CARE ENOUGH TO CLEAN UP
Show some love to the next group coming in by taking a moment to care for the space you served in.

• Do a quick sweep of your area and pick up any trash or debris.
• Straighten the area and leave it ready for the next service or team.
• Communicate any issues that need attention.

STEP 3: COMMUNICATE & CELEBRATE

• Check in with the Team Lead before leaving.
• Pass along questions, guest needs, or situations that may require follow-up.
• Share any important information the next team needs to know.
• Encourage your teammates and celebrate a job well done!

We want to make sure that no question goes unanswered and no follow-up need gets overlooked.

WHAT YOU NEED TO SERVE
To make sure you're ready to serve, you will need the following:

Connect Team T-Shirt
Your provided Connect Team T-shirt helps identify you as a member of the team and makes it easier for guests to know who they can approach for help.
Wear your shirt when you arrive. If you forget yours, you may need to borrow one from the extras available.

IMPACT Badge/Lanyard
Grab your badge/lanyard from IMPACT Central before heading to your assigned station. Wearing it helps guests and other team members identify you.
Return it to the designated location after serving so it's ready for next time.

Handouts & Digital Bulletin
We don't typically provide printed handouts, but when we do, it's important that you have them available.

• Check with your Team Lead to see whether any handouts are being distributed.
• Stay informed about what's happening at Emergence by checking the Digital Bulletin at https://emergence.church/digital-bulletin 
• Familiarize yourself with the Emergence website so you can help people find information and sign up for ministries, classes, and events.

Be Prepared to Help
You don't need to know every answer, but you should know where to find the information or whom to contact when a question comes up. If you're unsure, ask the Team Lead rather than guessing.

OUR COMMITMENT AS A CONNECT TEAM
As members of the Connect Team, we commit to:

• Serve with joy. We recognize the privilege of serving the Lord by serving people.
• Practice hospitality. We make people feel seen, welcomed, and cared for.
• Pursue excellence. We arrive prepared, take ownership of our responsibilities, and follow through.
• Build genuine connections. We learn names, engage people intentionally, and help them find their place in the life of the church.
• Work as one team. We communicate, support one another, and set one another up for success.
• Sit One, Serve One. We prioritize both being spiritually fed and serving others. By attending one service to worship and receive the Word and serving during another, we stay connected to the life of the church while helping others experience it too.
• Keep the Gospel at the center. We remember that every interaction is an opportunity to reflect the love of Christ and help someone take their next step in faith.

THANK GOD FOR THE OPPORTUNITY TO MAKE AN IMPACT!
As you finish serving, take joy in knowing that your service matters. A warm greeting, a thoughtful conversation, a helping hand, or a simple prayer may be part of someone's story of coming to know Jesus.
We may never know the full impact of every interaction, but we can be faithful with the opportunities God puts in front of us.
Thank you for being part of the Connect Team and helping people feel welcomed, connected, and encouraged to take their next step in their journey of faith at Emergence!

How does the Facilities Care Team make an IMPACT for the gospel?
By maintaining a clean and welcoming space ready to receive those who come to hear the gospel in a way that reflects the honor due to the God we worship.

Our FACILITIES CARE TEAM makes the MOST IMPACT when:
• The campus is clean, orderly, and well stocked – ready to receive those coming to hear the truth of God’s word.
• The space is well maintained, and a detailed approach ensures that nothing is out of place or distracting from the service.
• The space is reset for the next service or event.

A DAY IN THE LIFE OF THE FACILITIES CARE TEAM
Our facilities team serves two different times, during services and throughout the week!

BE PREPARED AND ON TIME:
• If you are serving during services:
• Arrive at 8:15 AM
• At 8:30 AM head to the IMPACT Team huddle in the cafe
• Make sure you grab your lanyard after IMPACT Team huddle

GET CAUGHT UP:
• Check in with the Campus Pastor or Setup Team leader to go over any special needs for the morning/services

PREPARE YOUR HEART:
• Before you go about getting the space ready physically, prepare the space spiritually
• Before your shift, take a few minutes to pray with your team for each other, all those attending, all those visiting, and for the Gospel going out that morning!

IT’S GO TIME!
• Walk through all spaces ensuring removing any trash or debris, and ensuring there is nothing out of place
• Assist the Connect Team or other teams in putting out any printed materials, as needed.
• Survey the parking area looking for any major debris or issues
• Assess the lobby, café space, restrooms and the auditorium
• 5 Minutes before the start of the service close the barn door shade in the auditorium
• Resurvey the lobby, café space, restrooms and the auditorium between services
• Please reference the attached sheet for a more detailed list of which you should be aware.

DURING THE WEEK:
• Note that there are windows when these tasks can be
performed where they will not interfere with other ministries.

These windows include:
o Sunday afternoon (1pm-4pm)
o Sunday evening (5pm-9pm)
o Monday morning (9am-12pm)
o Monday afternoon (1pm-4pm)
o Monday evening (5pm-9pm)
o Tuesday morning (9am-12pm)
o Tuesday afternoon (1pm-4pm)
o Wednesday morning (9am-12pm)
o Wednesday afternoon (1pm-4pm)
o Thursday morning (9am-12pm)
o Thursday afternoon (1pm-4pm)
o Friday morning (9am-12pm)
o Friday afternoon (1pm-4pm)
o Friday evening (5pm-9pm)
o Saturday morning (9am-12pm)
o Saturday afternoon (1pm-4pm)
o Saturday evening (5pm-9pm)

FOLLOWING THE SERVICE:
Our after services team looks to clean and prepare the space for the next services. The following should be done after every day of services:
• Lobby, café, auditorium
• Wipe down flat surfaces (café tables, connect desk, etc.)
• Pick up any trash and debris
• Process trash
• Wipe down glass doors and windows (as needed)
• Wipe down tv glass (as needed)

eKIDS
• Wipe down flat surfaces (tables, desks, etc.)
• Process trash
• Bathrooms
• Clean toilets (as needed) and add disinfectant
• Restock toilet paper and towels (as needed)
• Process trash

How does the Setup Team make an IMPACT for the gospel?
BY MAINTAINING A CLEAN AND WELCOMING SPACE READY TO RECEIVE THOSE WHO COME TO HEAR THE GOSPEL IN A WAY THAT REFLECTS THE HONOR DUE TO THE GOD WE WORSHIP.

Our SETUP TEAM makes the MOST IMPACT when:
• The campus is clean, ordered, and stocked - ready to receive those coming out to services
• Paying attention to details to see anything out of place during services that needs to be addressed
• The space is reset for the next service, or the next Sunday

A DAY IN THE LIFE OF THE SETUP TEAM:
This is what a typical day of serving is like as a part of the Setup team!

BE PREPARED AND ON TIME:
• If you are serving during 1st service:
• Arrive at 8:15am to start making sure the space is ready for service
• At 8:30am head to the IMPACT Team huddle in the cafe
• Make sure you grab your lanyard after IMPACT Team huddle
• If you are serving the 2nd service:
• Make sure you grab your lanyard after IMPACT Team huddle

GET CAUGHT UP:
• Check in with the Campus Pastor or Setup Team leader to go over any special needs for that morning/service time

PREPARE YOUR HEART:
• Before you go about getting the space ready physically, prepare the space spiritually
• Before your shift, take a few minutes to pray with your team for each other, all those attending, all those visiting, and for the Gospel going out that morning!

IT’S GO TIME!
• If you are serving 1st service:
• Walk through the space 45 min before service start time to identify what needs to be put in its proper place
• As you come in, survey the parking lot and entrance
• Pick up any major debris you find in the parking area and place it in the dumpsters.
• Clear the area in front of the main entrance. This keeps debris from coming into the foyer area.
• Assess the lobby, cafe space, restrooms, and the auditorium
• See checklist available at the Connect Desk
• As items are identified, begin attending to those items, and then break for Impact Central
• After Impact Central Team Huddle, finish any other setup needs
• 5 minutes before the start of the service, close the barn door shades on the windows in the auditorium.
(See countdown clock at the back of the room)
• If you are serving for 2nd service:
• As you arrive, help the first team clean up any debris left over in the main worship spaces (auditorium chairs, lobby, and cafe space)
• Five minutes before the start of the service, close the barn door shades on the windows in the sanctuary. (See countdown close at the back of the room)
• Assess the lobby, cafe space, restrooms, and the auditorium
• See checklist Available at the Connect Desk

DURING THE SERVICE:
• As the service begins, do a final walkthrough to make sure the main worship spaces are clean and set properly
• This includes checking the restrooms for supplies (paper towels, soap, etc.)
• After that final walkthrough is complete, go and join the service!

FOLLOWING THE SERVICE:
• If you serve during the 1st service:
• After the service ends, open the barn door shades of the windows in the sanctuary.
• As people head out of the auditorium, check the seats for any debris left behind that needs to get cleaned up, and reset any of the chairs
• If you are serving 2nd service:
• After the service ends, open the barn door shades of the windows in the sanctuary.
• As people head out of the auditorium, check the seats for any debris left behind that needs to get cleaned up, and reset any of the chairs
• Do a walkthrough of all the main worship spaces to make sure that everything is put in its place, as if its ready for the following week

How does the IMPACT Central Team make an IMPACT for the Gospel?
BY ENCOURAGING AND SERVING THE PEOPLE WHO ARE SERVING OTHERS ON TEAMS, WE “FILL THE TANKS” OF THOSE WHO ARE POURING OUT IN OTHER WAYS AND POINTING PEOPLE TO JESUS!

Our IMPACT CENTRAL TEAM makes the MOST IMPACT when:
• The members of our IMPACT Teams feel valued, welcomed, and cared for.
• The IMPACT Central room is organized, clean, and well stocked.

WHAT YOU NEED TO SUCCEED
TO MAKE SURE THAT YOU ARE READY TO SERVE YOU WILL NEED:
• Badge/Lanyard – Make sure to grab your badge/lanyard in IMPACT Central before starting your shift
• Refreshments for stocking IMPACT Central - These will be found in IMPACT Central each week.
• Be sure to replenish as supplies run low.

A DAY IN THE LIFE OF THE IMPACT CENTRAL TEAM
This is what you can expect on a typical day serving on the IMPACT Central team:

BE PREPARED AND ON TIME:
If serving for the 1st service:
• Pick up the Bagels at Goldberg's in Ringwood. They are paid for in advance.
• Arrive at 8:15am to open IMPACT Central, set out refreshments, and get ready to welcome people to IMPACT Central
• At 8:30am, head upstairs to the cafe for the IMPACT Huddle, and on your way help encourage people to make their way as well.
• After the IMPACT Huddle, head back to IMPACT Central to greet and help team members by asking the Cafe, Tech and Kids Ministry if you can get them any refreshments.
• At 10:00am your shift ends.

If serving at the 2nd service:
• Arrive at IMPACT Central at 10:15am to spruce up and refill the snacks if needed
• Make your rounds asking if you can get anyone refreshments.
• After the 2nd service head downstairs to clean up.
• Your shift ends at 11:45am

A DAY IN THE LIFE & WHAT YOU NEED TO SUCCEED
DURING YOUR SHIFT:
• Greet team members and make sure items are stocked/replenished
• When not helping people get lanyards and get to their teams make a “round” through the campus, asking those with lanyards if you can serve them by grabbing them a bottle of water or a snack.
• Ask team leaders and team members how their day is going, and offer to pitch in and lend a hand if it looks like they could use assistance.
• Encourage and thank team members for serving Jesus and the people at Emergence!

AFTER YOUR SHIFT:
• Ensure IMPACT Central is clean
• If there are any issue that need addressing text
your team leader

THANK GOD FOR THE OPPORTUNITY TO MAKE AN IMPACT!

Our KIDS TEAM makes the MOST IMPACT when:
• KIDS ARE EXCITED ABOUT JESUS
• PARENTS ARE EQUIPPED TO LEAD THEIR FAMILIES LIKE JESUS
• TEAM IS EMPOWERED TO SHARE JESUS All creating a growing faith that makes leaders of the church.

KIDS TEAM ROLES:
WELCOME TEAM LEADER Makes the MOST IMPACT by:
• Welcoming all families enthusiastically.
• Caring for and assisting families with Check-In, registration, updating records, and other needs.
• Taking attendance and caring for classroom needs that may arise.

INFANT AND TODDLER TEAM MEMBER Makes the MOST IMPACT by:
• Welcoming parents and babies enthusiastically.
• Showing gospel-centered love to children to help them feel loved and secure (it’s more than “babysitting”) and providing proper care for their specific needs.
• Serving regularly, building relationships with kids, families, and fellow team members.

PRE-K, ELEMENTARY, AND 45TH TEAM MEMBER Makes the MOST IMPACT by:
• Engaging kids to be excited about Jesus.
• Being prepared to teach and lead all aspects of the lesson.
• Being able to clearly communicate the gospel.
• Serving regularly, building relationships with kids, families and fellow team members.

A DAY IN THE LIFE
PREPARE YOUR HEART:
• Get inspired and equipped at Kids team or Impact huddle

ORGANIZE YOUR STUFF:
• Get your classroom ready, organize and review lesson and supplies
 
GET ON THE SAME PAGE WITH YOUR TEAM:
• Coordinate with your team on a game plan for lesson segments and activities

IT’S GAME TIME!
• Get ready to welcome kids and engage them with positive encouragement
• Follow lesson plans including activities and computer lesson according to your game plan.
• Share the love of Jesus! This is why we do this!
• As parents come to pick up, make sure you check tags and offer some positive feedback

CARE ENOUGH TO CLEAN UP:
Clean and prep the room to show love for the next team coming in

THANK GOD FOR THE OPPORTUNITY TO HAVE AN IMPACT!
• High five your team! You just shared the gospel and the love of Jesus with kids (and each other)!

WHAT YOU NEED TO SUCCEED
TO MAKE SURE THAT YOU ARE READY TO SERVE YOU WILL NEED:
• Lesson plan – You will receive weekly lesson plans via email each Tuesday. Make sure you take the time to review and prep for the lesson. A little prep goes a long way!
• Badge/Lanyard – Make sure to grab your badge/lanyard before heading to your designated role.
• Lesson supplies – computers, crafts, and other lesson specific supplies will be in the classroom ready to go. Make sure to go through the lesson bin when you arrive in the classroom.
• Postcards – Encourage kids with a follow up postcard after class. Note something positive you saw them do in class or mention something you talked about in class (like a big upcoming sports game or a birthday
celebration). You can find postcards in the office. You write the encouragement, we’ll find the address and add the stamp!

TO BE READY FOR KIDS MINISTRY YOU WILL NEED:
• A smile and a heart to see kids ready to seek Jesus GETTING STARTED Now that you know how we best make an IMPACT together for Jesus, and you understand the tools we use to accomplish that work, it’s time to get you plugged in and ready to serve! Fill out the Impact Form or email us at eKids@emergence.church, to find out more information.

How Does the Music Team make an IMPACT for the gospel?
BY HELPING PEOPLE OPEN THEIR HEARTS TO THE GOSPEL OF CHRIST, RESPONDING TO THE TRUTHS OF SCRIPTURE AND THE PROMPTING OF THE HOLY SPIRIT. WE STRIVE TO PRODUCE QUALITY MUSIC AND
CREATIVE ELEMENTS TO CREATE AN ATMOSPHERE FOR PEOPLE TO ENGAGE IN AN AUTHENTIC AND JOYFUL WORSHIP EXPERIENCE

OUR MUSIC TEAM Makes the MOST IMPACT by:
• Coming to rehearsal prepared (knowing our part and having a feel for how it fits with what others are singing/playing.)
• Arriving early enough to be on stage, set-up, ready to go for downbeat.
• Leading the congregation in worship with stage presence that is joyful and authentic.
• Having good, coach-able attitudes, recognizing we are all on the same team.
• Valuing worship engagement over personal preference.

A DAY IN THE LIFE OF THE MUSIC TEAM SCHEDULE FOR SUNDAYS TOTOWA
• 6:45AM – 8:15AM DOWNBEAT for Rehearsal (On stage, Set-up, ready to go)
• 8:30AM – 8:40AM Production huddle
• Services @ 8:45AM, 10:15AM, 11:45AM
•Worship team gathering during the sermon of the 3rd Service

RINGWOOD:
• 6:45AM – 8:15AM DOWNBEAT for Rehearsal (On stage, Set-up, ready to go)
• 8:15AM – 8:25AM Production huddle
• 8:30AM – 8:40AM IMPACT team huddle
• Services @ 9:00AM & 10:30AM

SCHEDULE FOR THURSDAYS TOTOWA
• 5:00PM – 6:20PM DOWNBEAT for Rehearsal (On stage, Set-up, ready to go)
• 6:30PM – 6:40PM Production huddle
• Service @ 7:00PM

STYLE GUIDE:
If we can ask these questions and answer them honestly, we should be able to step into the weekend with confidence & individuality.

MODESTY/HEART QUESTIONS
• How would this outfit look under stage lights? (Is there anything that should be hidden that won’t be hidden under the lights?)
• Are there any rips / distressing above the knee in your pants?
• How’s the cut of the shirt? (Is it too low, too loose, too thin? Will you see cleavage? When you lift your hands in worship, is there anything that will be revealed?)
• Is there anything about the brand, band, or pattern on my outfits that’s distracting or promotes something that could be considered inappropriate?
• Am I being the best version of me?
• Am I trying to be someone else?

REHEARSAL:
• Arrive early enough to be on stage, set-up, ready to go by DOWNBEAT.
• Be prepared; practice and learn your music ahead of time.
• Keep your ears open. It’s important that we are not only confident in our individual parts but are also listening to the band as a whole. Listen to what each person is playing/
singing. Is it blending well with the rest of the team? Think “big picture” during rehearsal.
• If you need something changed in your monitor mix, communicate to the Worship Pastor or Audio Tech. If there is an issue, clearly communicate the problem and be patient.
We are on the same team! Be a team player.
Participate in and learn from constructive criticism/evaluation and notes. Please do not
take critique personally; the purpose is to improve and refine our worship teams.

BEFORE & BETWEEN SERVICE
• Tidy Up: Make sure water bottles, coffee cups, personal items etc. are off the stage after rehearsal on Thursday night and after run-through on Sunday morning.
• Spend time in the Auditorium or Lobby before and after service interacting with others.

DURING THE SERVICE:
MUSIC TIME
• Stage Presence: So much is communicated through our eyes, face and body language. Look
alive! Smile! Be joyful! If you don’t look free and excited about worshiping our great God, neither will the people we’re leading. What an honor it is to be the ones to teach people how fun, expressive, and life changing worship is! It’s not about a song service. It’s all about encountering and experiencing God in a new and deeper way, each and every time. Make eye contact with the congregation or the focus of the moment (i.e. a pastor leading the invitation or giving announcements). If there is a video playing, make sure your attention is focused on the screens and you are not being a distraction.
• Sing! Regardless of whether or not you’re leading the song, make sure you are always singing. Even if you’re not directly singing into the mic. At all times during the song, keep singing!
• Engage the congregation through eye contact and body language. Smile, clap, and move. Keep in mind facial expression appear less dramatic to the congregation than it feels to you on stage. Become comfortable with being on stage and leading with confidence and boldness!

SERMON TIME
• Each member of the Worship Team should attend one of the first two services on the Sunday you are in rotation. Ideally, sit-in the first service so that we can respond to the
sermon along with the congregation during the last worship set. All team members are expected to remain on campus in between services and during the sermon even if we’ve
already sat in on the first service.
• During the sermon time in the 3rd service (Totowa), we will gather in the green room as a team to pray and encourage one another. If your family is attending the 3rd service, it’s okay for you to sit in with them.
• Please don’t hang out in the café during the sermon. You’re welcome to use the green room or IMPACT Central if you would like a place to hang/ talk during the service you aren’t sitting in for the sermon.

WHAT YOU NEED TO SUCCEED
• Charts/Lyrics mp3s – In order to come prepared on Sundays, you’ll need to take time to look through the set list, listen to the mp3s and rehearse on your own during the week prior to Sunday. You can access the charts & mp3 on Planning Center Online or by using the Planning Center app. Another option is to use the “Music Stand” app by planning center. Once you have downloaded either of these apps, logon using your Planning Center username and password. On Sunday morning a set of printed charts will be provided or you can use your iPad with the “Music Stand” app if you’d prefer.
• Earbuds - The use of in-ear monitors is required. Please be sure to bring your earbuds with you each week. We try to keep an extra set available in case anyone forgets to bring theirs. If you’d like to purchase a pair of inexpensive, good quality/price, check out the KZ ZS10 PRO (without mic) on Amazon.
• Instrument/ Equipment – Guitarists: bring your own guitar, pedals, amp, & instrument cables. Bassists: bring your bass, instrument cables & tuner (bass amp optional) Drummers: bring your own sticks. If you would like, you can use your own snare, throne, and kick pedal. Keys: keyboard is provided but if you would like to bring your own, please coordinate that with the music team leader for that Sunday.

GETTING STARTED
Now that you know how we best make IMPACT together for Jesus, and you understand the tools we use to accomplish that work, it’s time to get you plugged in and ready to serve!

Steps you need to take to get started on the Music Team:
START BY CREATING AN ACCOUNT ON EMERGENCE CONNECT Go to emergence.church and select “Login” in the upper right corner
Either log in using your information, or select “Click Here to Request an Account if You Have Not Received an Invitation” to set up an account at http://emergence.church/login.
Emergence Connect is the system we use to communicate as a church. It’s also where we make sure your info is updated and accurate for everything from input
and feedback we may ask you to give, to giving, to registering for any events or functions around the church.
NEXT, fill out and submit the Music Team Application by going to http://emergence.church/audition where you will find all you need to get started.
The application helps us to know more about you, your musical experience, musical influences, and church background so we can find the best way to get
you plugged in. COMPLETE the audition process
Auditions allow us the most efficient way of seeing if/how you’d fit on the team, & also allows you the chance to meet others you may be serving with in the future!

AFTER THE AUDITION PROCESS IS COMPLETED, YOU WILL RECEIVE AN EMAIL WITH THE RESULTS OF YOUR AUDITION.
Based on your audition and the information you submit to us, you’ll be contacted to give you an accurate expectation of serving. You’ll also get more specific details and feedback at that time.

GETTING SCHEDULED:
Congratulations! You’ve made the team and now you are ready to be scheduled! Follow these steps so that you are ready to roll:
1. Log into your Planning Center Online (PCO) account and verify all of your information in PCO is correct and fill in any missing info
3. Make sure to add your cell phone provider (so you can get a text when your scheduled).
4. PCO Scheduling request will go out via email and text and you will be asked to respond by clicking on “accept” or “decline”
5. Once accepted, you can log onto PCO to access the set list for the service, the mp3s and charts to use for preparation prior to Sunday.
6. Add block-out dates (dates you’re not available to sing/play) by clicking on the “My Schedule” tab at the top left of the page. Then click on the “Block out dates” button to add the days you’re unavailable.
7. Download the Planning Center Online(PCO) App and enable push notifications and you will receive a notification from the app when you’ve been scheduled on the team.

PARKING TEAM — RINGWOOD CAMPUS
IMPACT Team Training & Serving Guide

OUR MISSION: MAKING AN IMPACT FOR THE GOSPEL
How does the Parking Team make an IMPACT for the Gospel?
By giving people a hospitable and welcoming first impression, creating a space where people can be ready to respond to the Gospel.

The Parking Team is often the first interaction someone has when they arrive at Emergence. Before guests walk through our doors, they are already experiencing our hospitality. A warm smile, a helpful direction, or a willingness to assist someone can make a meaningful difference in how they experience their time with us.

Our Parking Team makes the MOST IMPACT when:

• People are welcomed. We joyfully welcome and direct cars to available parking.
• First impressions are positive. We provide a warm first encounter for all individuals and families.
• Parking is organized and safe. We help drivers navigate the parking lot and keep traffic moving smoothly.
• People are cared for. We look for opportunities to assist individuals who may need extra help getting into the building.
• We serve with joy. We recognize that parking can be stressful, and we do our part to remove roadblocks to people hearing the Gospel.

Our goal is not simply to park cars, but to help create a welcoming and safe environment where people can arrive ready to worship, hear the Word, and respond to the Gospel.

PARKING TEAM ROLES
Every role on the Parking Team contributes to creating a safe, organized, and welcoming arrival experience. While responsibilities may look different, we all share the same mission.

THE TEAM LEADER
A Team Leader makes the MOST IMPACT by:

• Scheduling the team to ensure proper coverage for each service.
• Caring well for the team through encouragement, meeting serving needs, and checking in on individual team members.
• Communicating important updates and ensuring the team is prepared to serve.
• Leading by example as a leader who is Hungry, Humble, Smart, and Spiritual.

THE PARKING TEAM MEMBER
A Parking Team Member makes the MOST IMPACT by:

• Arriving early to set up signs, cones, and other equipment to help drivers navigate the parking lot.
• Warmly interacting with individuals and families as they arrive.
• Joyfully directing cars to available parking.
• Keeping track of available parking spots and knowing when to put up “Lot Full” signs.
• Looking for individuals who may need extra assistance and offering help getting into the building.
• Helping maintain a safe and organized parking lot throughout the service.

Remember: No matter where you are stationed, you are part of one team with one mission. Every interaction matters!

A DAY IN THE LIFE OF THE PARKING TEAM
Here is what you can expect on a typical day serving on the Parking Team!

STEP 1: BE PREPARED AND ON TIME
Arrive ready to serve, wearing weather-appropriate clothing and your IMPACT badge/lanyard.

SUNDAY — TEAM ONE

• 8:10 AM: Arrive, grab lanyard from IMPACT Central and drop personal items 
• 8:15 AM: Head to the Connect Desk for the IMPACT Team huddle.

SUNDAY — TEAM TWO

• 9:45 AM: Arrive, grab lanyard from IMPACT Central and drop personal items 
• 9:50 AM: Head to your team’s huddle.

Arriving on time allows you to receive important updates, prepare your heart, and ensure the parking lot is ready before people begin arriving.

STEP 2: GRAB YOUR GEAR
Check in with the Team Leader to confirm your assigned station and collect the equipment you need.
You will need:

• A walkie-talkie, tuned to the correct station.
• A traffic wand.
• A brightly colored safety vest or jacket.

Make sure your equipment is ready to use before heading to your station. If anything is missing or not working properly, let the Team Leader know.

STEP 3: PREPARE YOUR HEART
Before your shift, take a few minutes to pray with your team.
Pray for one another, everyone attending, those visiting Emergence, and for the Gospel to go out and change lives.

Remember: We are not just directing traffic. We are creating a welcoming first impression and helping remove roadblocks to people hearing the Gospel.

STEP 4: IT'S GO TIME!
Head to your assigned station and get ready to welcome attendees with a positive, welcoming attitude!

Hospitality & Engagement

• Smile, make eye contact, and offer a warm greeting as people arrive.
• Remember that you may be the first person someone sees when they arrive at Emergence.
• Be positive and encouraging, even when the parking lot gets busy.
• Look for opportunities to assist individuals and families who may need extra help.
• Remain attentive to both drivers and pedestrians while carrying out your responsibilities.

Parking Lot Operations

• Know where available parking spots are so you can direct cars efficiently.
• Keep track of parking availability and communicate with your team when the lot is getting full.
• Know where the “Lot Full” signs are and when they need to be used.
• Use your traffic wand and walkie-talkie to communicate clearly with drivers and other team members.
• Follow the Team Leader’s direction regarding parking assignments, traffic flow, and lot changes.

Remember: Parking can be stressful. Our goal is to help people feel welcomed and cared for from the moment they arrive.

SERVING DURING THE SERVICE
Your responsibilities continue throughout the service. Remain attentive, communicate with your team, and be ready to assist as needs arise.

Parking Lot Management

• Continue directing arriving vehicles to available parking.
• Monitor parking availability and communicate when the lot is approaching capacity.
• Put up “Lot Full” signs when appropriate, following the Team Lead’s direction.
• Remain attentive to pedestrians and vehicles, prioritizing safety at all times.
• Keep your assigned area organized and accessible.
• Use your walkie-talkie to communicate changes, questions, or needs to the team.

Guest Assistance

• Offer a warm greeting to those arriving throughout the service.
• Keep an eye out for individuals who may need extra assistance getting to the entrance.
• Look for opportunities to assist families and individuals with mobility needs.
• Be available to help while remaining attentive to your assigned parking responsibilities.

Safety & Communication

• Wear your safety vest or jacket and use your traffic wand as directed.
• Follow the established traffic pattern and instructions from the Team Leader. 
• Never put yourself or others in an unsafe position to direct traffic.
• If an unexpected situation arises, communicate with the Service Coordinator and follow their direction.

Our standard: We want every person to arrive safely, feel welcomed, and experience a positive first impression of Emergence.

FOLLOWING THE SERVICE: FINISH STRONG
The Parking Team's ministry continues as people leave the building. This is another opportunity to show hospitality and help everyone leave safely.

STEP 1: BE READY TO WELCOME PEOPLE AS THEY EXIT

• Return to your assigned station and be ready to warmly engage people as they exit.
• Move any “Lot Full” signs that may be in the way, when it is safe and appropriate to do so.
• Help ensure pedestrians can safely reach their vehicles.
• Remain available to assist anyone who may need help.
• Kindly encourage the flow of traffic as people leave to help prevent bottlenecks.
• Communicate with your team to keep traffic moving safely and efficiently.

STEP 2: CARE ENOUGH TO CLEAN UP
Show some love to the next group coming in by taking a moment to care for the space you served in.

• Do a quick sweep of your assigned area and pick up any trash or debris.
• Collect and return signs, cones, ropes, and other equipment to their designated storage locations when appropriate.
• Make sure equipment is organized and ready for the next service.
• Communicate any damaged or missing equipment to the Service Coordinator.

STEP 3: COMMUNICATE & CELEBRATE

• Check in with the Team Leader before leaving.
• Pass along any questions, parking concerns, or situations that may require follow-up.
• Communicate any equipment or supply needs.
• Encourage your teammates and celebrate a job well done!

We want to make sure the next team is prepared and every detail is cared for.

WHAT YOU NEED TO SERVE
To make sure you're ready to serve, you will need the following:

Weather-Appropriate Clothing
Check the weather before leaving home and dress appropriately. You will be outside for your serving shift, so prepare for the conditions.

IMPACT Badge/Lanyard
Grab your badge/lanyard from IMPACT Central before heading to your designated role. Wearing it helps identify you as a member of the IMPACT Team.

Walkie-Talkie
Communication is key! Grab your walkie-talkie from the Connect Desk and make sure it is tuned to the correct station. Use it to communicate clearly with the Team Leader and other team members.

Brightly Colored Safety Vest or Jacket
Safety is extremely important, especially when working in a parking lot. Find the vests or jackets in the Parking Team Drawer and wear one while serving.

Traffic Wands
Traffic wands help you communicate clearly with drivers and direct vehicles safely. Find these in the Parking Team Drawer and use them as directed.

Parking Lot Signs & Equipment
To ensure the parking lot is ready, you will need:

• “WELCOME” and “LOT FULL” signs: These signs, along with extras, are stored in the Utility Closet.
• Traffic cones: Find these in the Utility Closet and use them to help establish the parking flow as directed by the Team Leader. 

Be Prepared to Help
Know where your equipment is stored, how to use it, and whom to contact if something is missing or not working properly. If you are unsure about a parking assignment or traffic direction, check with the Team Leader rather than guessing.

OUR COMMITMENT AS A PARKING TEAM
As members of the Parking Team, we commit to:

• Serve with joy. We recognize the privilege of serving the Lord by serving people.
• Practice hospitality. We make people feel welcomed and cared for from the moment they arrive.
• Prioritize safety. We remain attentive to vehicles, pedestrians, and the needs of those around us.
• Pursue excellence. We arrive prepared, take ownership of our responsibilities, and care for our equipment and assigned areas.
• Work as one team. We communicate, support one another, and set one another up for success.
• Sit One, Serve One. We prioritize both being spiritually fed and serving others. By attending one service to worship and receive the Word and serving during another, we stay connected to the life of the church while helping others experience it too.
• Keep the Gospel at the center. We remember that every interaction is an opportunity to reflect the love of Christ and help create an environment where people can hear and respond to the Gospel.

THANK GOD FOR THE OPPORTUNITY TO MAKE AN IMPACT!
As you finish serving, take joy in knowing that your service matters. A warm greeting, a helpful direction, or an act of assistance may seem small, but it can make a meaningful difference in someone's experience at Emergence.
We may never know the full impact of every interaction, but we can be faithful with the opportunities God puts in front of us.
Thank you for being part of the Parking Team and helping create a safe, welcoming environment where people can encounter the love of Christ and hear the Gospel!

IMPACT Team Training & Serving Guide

OUR MISSION: MAKING AN IMPACT FOR THE GOSPEL
How does the Parking Team make an IMPACT for the Gospel?
By giving people a hospitable and welcoming first impression, creating a space where people can be ready to respond to the Gospel.

The Parking Team is often the first interaction someone has when they arrive at Emergence. Before guests walk through our doors, they are already experiencing our hospitality. A warm smile, a helpful direction, or a willingness to assist someone can make a meaningful difference in how they experience their time with us.

Our Parking Team makes the MOST IMPACT when:

• People are welcomed. We joyfully welcome and direct cars to available parking.
• First impressions are positive. We provide a warm first encounter for all individuals and families.
• Parking is organized and safe. We help drivers navigate the parking lot and keep traffic moving smoothly.
• People are cared for. We look for opportunities to assist individuals who may need extra help getting into the building.
• We serve with joy. We recognize that parking can be stressful, and we do our part to remove roadblocks to people hearing the Gospel.

Our goal is not simply to park cars, but to help create a welcoming and safe environment where people can arrive ready to worship, hear the Word, and respond to the Gospel.

PARKING TEAM ROLES
Every role on the Parking Team contributes to creating a safe, organized, and welcoming arrival experience. While responsibilities may look different, we all share the same mission.

THE TEAM LEADER
A Team Leader makes the MOST IMPACT by:

• Scheduling the team to ensure proper coverage for each service.
• Caring well for the team through encouragement, meeting serving needs, and checking in on individual team members.
• Communicating important updates and ensuring the team is prepared to serve.
• Leading by example as a leader who is Hungry, Humble, Smart, and Spiritual.

THE PARKING TEAM MEMBER
A Parking Team Member makes the MOST IMPACT by:

• Arriving early to set up signs, cones, and other equipment to help drivers navigate the parking lot.
• Warmly interacting with individuals and families as they arrive.
• Joyfully directing cars to available parking.
• Keeping track of available parking spots and knowing when to put up “Lot Full” signs.
• Looking for individuals who may need extra assistance and offering help getting into the building.
• Helping maintain a safe and organized parking lot throughout the service.

Remember: No matter where you are stationed, you are part of one team with one mission. Every interaction matters!

A DAY IN THE LIFE OF THE PARKING TEAM
Here is what you can expect on a typical day serving on the Parking Team!

STEP 1: BE PREPARED AND ON TIME
Arrive ready to serve, wearing weather-appropriate clothing and your IMPACT badge/lanyard.

SUNDAY — TEAM ONE

• 8:10 AM: Arrive, grab lanyard from IMPACT Central and drop personal items 
• 8:15 AM: Head to the Connect Desk for the IMPACT Team huddle.

SUNDAY — TEAM TWO

• 9:45 AM: Arrive, grab lanyard from IMPACT Central and drop personal items 
• 9:50 AM: Head to your team’s huddle.

Arriving on time allows you to receive important updates, prepare your heart, and ensure the parking lot is ready before people begin arriving.

STEP 2: GRAB YOUR GEAR
Check in with the Team Leader to confirm your assigned station and collect the equipment you need.
You will need:

• A walkie-talkie, tuned to the correct station.
• A traffic wand.
• A brightly colored safety vest or jacket.

Make sure your equipment is ready to use before heading to your station. If anything is missing or not working properly, let the Team Leader know.

STEP 3: PREPARE YOUR HEART
Before your shift, take a few minutes to pray with your team.
Pray for one another, everyone attending, those visiting Emergence, and for the Gospel to go out and change lives.

Remember: We are not just directing traffic. We are creating a welcoming first impression and helping remove roadblocks to people hearing the Gospel.

STEP 4: IT'S GO TIME!
Head to your assigned station and get ready to welcome attendees with a positive, welcoming attitude!

Hospitality & Engagement

• Smile, make eye contact, and offer a warm greeting as people arrive.
• Remember that you may be the first person someone sees when they arrive at Emergence.
• Be positive and encouraging, even when the parking lot gets busy.
• Look for opportunities to assist individuals and families who may need extra help.
• Remain attentive to both drivers and pedestrians while carrying out your responsibilities.

Parking Lot Operations

• Know where available parking spots are so you can direct cars efficiently.
• Keep track of parking availability and communicate with your team when the lot is getting full.
• Know where the “Lot Full” signs are and when they need to be used.
• Use your traffic wand and walkie-talkie to communicate clearly with drivers and other team members.
• Follow the Team Leader’s direction regarding parking assignments, traffic flow, and lot changes.

Remember: Parking can be stressful. Our goal is to help people feel welcomed and cared for from the moment they arrive.

SERVING DURING THE SERVICE
Your responsibilities continue throughout the service. Remain attentive, communicate with your team, and be ready to assist as needs arise.

Parking Lot Management

• Continue directing arriving vehicles to available parking.
• Monitor parking availability and communicate when the lot is approaching capacity.
• Put up “Lot Full” signs when appropriate, following the Team Lead’s direction.
• Remain attentive to pedestrians and vehicles, prioritizing safety at all times.
• Keep your assigned area organized and accessible.
• Use your walkie-talkie to communicate changes, questions, or needs to the team.

Guest Assistance

• Offer a warm greeting to those arriving throughout the service.
• Keep an eye out for individuals who may need extra assistance getting to the entrance.
• Look for opportunities to assist families and individuals with mobility needs.
• Be available to help while remaining attentive to your assigned parking responsibilities.

Safety & Communication

• Wear your safety vest or jacket and use your traffic wand as directed.
• Follow the established traffic pattern and instructions from the Team Leader. 
• Never put yourself or others in an unsafe position to direct traffic.
• If an unexpected situation arises, communicate with the Service Coordinator and follow their direction.

Our standard: We want every person to arrive safely, feel welcomed, and experience a positive first impression of Emergence.

FOLLOWING THE SERVICE: FINISH STRONG
The Parking Team's ministry continues as people leave the building. This is another opportunity to show hospitality and help everyone leave safely.

STEP 1: BE READY TO WELCOME PEOPLE AS THEY EXIT

• Return to your assigned station and be ready to warmly engage people as they exit.
• Move any “Lot Full” signs that may be in the way, when it is safe and appropriate to do so.
• Help ensure pedestrians can safely reach their vehicles.
• Remain available to assist anyone who may need help.
• Kindly encourage the flow of traffic as people leave to help prevent bottlenecks.
• Communicate with your team to keep traffic moving safely and efficiently.

STEP 2: CARE ENOUGH TO CLEAN UP
Show some love to the next group coming in by taking a moment to care for the space you served in.

• Do a quick sweep of your assigned area and pick up any trash or debris.
• Collect and return signs, cones, ropes, and other equipment to their designated storage locations when appropriate.
• Make sure equipment is organized and ready for the next service.
• Communicate any damaged or missing equipment to the Service Coordinator.

STEP 3: COMMUNICATE & CELEBRATE

• Check in with the Team Leader before leaving.
• Pass along any questions, parking concerns, or situations that may require follow-up.
• Communicate any equipment or supply needs.
• Encourage your teammates and celebrate a job well done!

We want to make sure the next team is prepared and every detail is cared for.

WHAT YOU NEED TO SERVE
To make sure you're ready to serve, you will need the following:

Weather-Appropriate Clothing
Check the weather before leaving home and dress appropriately. You will be outside for your serving shift, so prepare for the conditions.

IMPACT Badge/Lanyard
Grab your badge/lanyard from IMPACT Central before heading to your designated role. Wearing it helps identify you as a member of the IMPACT Team.

Walkie-Talkie
Communication is key! Grab your walkie-talkie from the Connect Desk and make sure it is tuned to the correct station. Use it to communicate clearly with the Team Leader and other team members.

Brightly Colored Safety Vest or Jacket
Safety is extremely important, especially when working in a parking lot. Find the vests or jackets in the Parking Team Drawer and wear one while serving.

Traffic Wands
Traffic wands help you communicate clearly with drivers and direct vehicles safely. Find these in the Parking Team Drawer and use them as directed.

Parking Lot Signs & Equipment
To ensure the parking lot is ready, you will need:

• “WELCOME” and “LOT FULL” signs: These signs, along with extras, are stored in the Utility Closet.
• Traffic cones: Find these in the Utility Closet and use them to help establish the parking flow as directed by the Team Leader. 

Be Prepared to Help
Know where your equipment is stored, how to use it, and whom to contact if something is missing or not working properly. If you are unsure about a parking assignment or traffic direction, check with the Team Leader rather than guessing.

OUR COMMITMENT AS A PARKING TEAM
As members of the Parking Team, we commit to:

• Serve with joy. We recognize the privilege of serving the Lord by serving people.
• Practice hospitality. We make people feel welcomed and cared for from the moment they arrive.
• Prioritize safety. We remain attentive to vehicles, pedestrians, and the needs of those around us.
• Pursue excellence. We arrive prepared, take ownership of our responsibilities, and care for our equipment and assigned areas.
• Work as one team. We communicate, support one another, and set one another up for success.
• Sit One, Serve One. We prioritize both being spiritually fed and serving others. By attending one service to worship and receive the Word and serving during another, we stay connected to the life of the church while helping others experience it too.
• Keep the Gospel at the center. We remember that every interaction is an opportunity to reflect the love of Christ and help create an environment where people can hear and respond to the Gospel.

THANK GOD FOR THE OPPORTUNITY TO MAKE AN IMPACT!
As you finish serving, take joy in knowing that your service matters. A warm greeting, a helpful direction, or an act of assistance may seem small, but it can make a meaningful difference in someone's experience at Emergence.
We may never know the full impact of every interaction, but we can be faithful with the opportunities God puts in front of us.
Thank you for being part of the Parking Team and helping create a safe, welcoming environment where people can encounter the love of Christ and hear the Gospel!

IMPACT Team Training & Serving Guide

OUR MISSION: MAKING AN IMPACT FOR THE GOSPEL
How does the Prayer Team make an IMPACT for the Gospel?
By faithfully interceding on behalf of individuals seeking prayer and praying for God to open hearts and minds as the Gospel goes out on Sunday mornings.

The Prayer Team has the privilege of coming alongside people in some of their most personal moments. Whether someone is seeking comfort, guidance, encouragement, or help in a difficult season, we have the opportunity to listen with compassion, pray with faith, and point people toward the hope found in Jesus.
Our Prayer Team makes the MOST IMPACT when:

• People are heard and cared for. We listen to those seeking prayer with sensitivity, compassion, and genuine concern.
• We pray with faith. We faithfully intercede for individuals and ask God to work in their lives.
• We are sensitive to the Holy Spirit. We allow space to listen, reflect, and pray without rushing through the moment.
• People are connected to additional resources. When appropriate, we lovingly direct people to Redemption & Recovery, counseling resources, or the Connect Desk.
• We continue to intercede. We remember those we meet and continue praying for them throughout the week.

Our goal is not simply to pray with people in the moment, but to help them experience the love of Christ, find encouragement in His presence, and recognize that they are not alone.

A DAY IN THE LIFE OF THE PRAYER TEAM
Here is what you can expect on a typical day serving on the Prayer Team!

STEP 1: BE PREPARED AND ON TIME
Arrive ready to serve, grab your IMPACT badge/lanyard from IMPACT Central.


THURSDAY NIGHT

• 7:00 PM: Arrive for service to sit in and worship 
• 7:50 PM: Go to the prayer wall when the last set of worship begins 

SUNDAY — TEAM ONE

• 8:45 AM: Arrive for service to sit in and worship 
• 9:45 AM: Go to the prayer wall when the last set of worship begins

SUNDAY — TEAM TWO

• 10:15 AM: Arrive for service to sit in and worship 
• 11:15 AM: Go to the prayer wall when the last set of worship begins

SUNDAY — TEAM THREE

• 11:45 AM: Arrive for service to sit in and worship 
• 12:45 PM: Go to the prayer wall when the last set of worship begins

Arriving on time allows you to prepare your heart and be ready to serve those who come seeking prayer.

STEP 2: GET CAUGHT UP
Before beginning your serving time:

• Check in with the Team Leader to confirm your serving assignment and responsibilities.
• Make sure you know where you need to be and have the resources you may need.
• Ask questions if anything is unclear.

STEP 3: PREPARE YOUR HEART
Pray with your team for one another, everyone attending, those visiting Emergence, and the person preaching.

Ask God to open hearts and minds to the Gospel, to work in the lives of those seeking prayer, and to help you serve each person with wisdom, compassion, and sensitivity to the Holy Spirit.

Remember: We are not simply saying prayers. We are coming alongside people, interceding on their behalf, and pointing them toward the hope and truth found in Jesus.

STEP 4: IT'S PRAYER TIME!
Head to the prayer wall and be available, kind, and welcoming. It takes courage to seek prayer, and we want every person who approaches us to feel safe, seen, and cared for.

Listen & Care

• Be approachable and welcoming to everyone who comes seeking prayer.
• Listen well and give the person your attention. Avoid rushing to respond before you understand what they are sharing.
• Remember their name and the specific needs they share.
• Respond with sensitivity, compassion, and respect.
• Recognize that you do not need to have all the answers. Sometimes, listening well is an important part of caring for someone.

Pray with Faith & Sensitivity

• Allow the Holy Spirit to guide your time of prayer.
• Don't feel pressured to fill every second with words or rush through the prayer.
• If you don't know what to pray, use Scripture to guide you. There is a Psalm for that!
• Pray with faith while remaining sensitive to the individual's needs and circumstances.
• Offer encouragement grounded in God's Word and the hope of the Gospel.

Connect People with Additional Resources

• When appropriate, lovingly direct people to Redemption & Recovery (R&R) or counseling resources.
• Point people to the Connect Desk when they need more information about Emergence, ministries, or next steps.
• If someone could benefit from additional support, help them identify the appropriate resource rather than feeling you must meet every need yourself.

Remember: You don't need perfect words or an answer for every situation. Be present, listen well, pray faithfully, and trust God to work.

SERVING DURING THE SERVICE
Your ministry continues throughout your serving time. Remain available, attentive, and ready to pray with those who approach you.

Be Available for Prayer

• Remain at your assigned station and be approachable to anyone seeking prayer.
• Welcome each person with kindness and give them your full attention.
• Be mindful that asking for prayer can be a vulnerable experience.
• Allow the person to share at their own pace without feeling rushed.

Listen & Pray with Care

• Listen carefully to understand the person's needs before beginning to pray.
• Remember their name and any specific prayer requests they share.
• Give space for quiet moments and allow time for thoughtful, sincere prayer.
• Use Scripture when it helps guide and encourage the person.
• Keep the focus on God's character, His Word, and the hope of the Gospel.

Connect People with the Right Resources

• When appropriate, direct people to R&R or counseling resources for additional support.
• Point people to the Connect Desk for information about ministries, classes, and other opportunities at Emergence.
• If someone shares a need that requires pastoral care or additional follow-up, communicate it to the appropriate leader.

Continue to Intercede

• Pray throughout the service for those seeking prayer, the congregation, visitors, and the message being preached.
• Remember the people you meet and continue praying for them throughout the week.

Our standard: We want every person who seeks prayer to experience genuine care, thoughtful listening, and prayer rooted in faith and the truth of God's Word.

FOLLOWING YOUR SERVING TIME
The Prayer Team's ministry does not end when a conversation or prayer concludes. We want to care well for people and make sure any additional needs are handled appropriately.

STEP 1: CARE ENOUGH TO CLEAN UP
Show some love to the next group coming in by taking a moment to care for the space you served in.

• Do a quick sweep of your area and pick up any trash or debris.
• Straighten the Prayer Station and return materials to their designated locations.
• Make sure available resources, tissues and Bibles are organized.
• Communicate any supplies that need replenishing.

STEP 2: COMMUNICATE & FOLLOW UP

• Check in with the Team Leader before leaving.
• Pass along any questions, needs, or situations that may require follow-up.
• Communicate when someone may need additional pastoral care or connection to another ministry.
• Respect the privacy of those who shared personal information. Only communicate sensitive details with the appropriate people when necessary for care or follow-up.

STEP 3: CONTINUE TO PRAY

• Remember the individuals you prayed with and continue interceding for them throughout the week.
• Pray for God to continue working in their lives and drawing them closer to Himself.
• Thank God for the opportunity to come alongside people and serve them through prayer.

We want to make sure people are cared for beyond the initial conversation and that any appropriate next steps are not overlooked.

WHAT YOU NEED TO SERVE
To make sure you're ready to serve, you will need the following:

IMPACT Badge/Lanyard
Grab your badge/lanyard from IMPACT Central before heading to your designated role. Wearing it helps identify you as a member of the IMPACT Team.

Counseling Referral Forms & R&R Pamphlets
Sometimes, people seeking prayer may also benefit from practical assistance or additional support.

• Counseling referral forms and Redemption & Recovery (R&R) pamphlets are available on the Prayer Station shelf.
• Familiarize yourself with these resources so you can offer them when appropriate.
• If you're unsure which resource would be most helpful, ask the Team Leader or the appropriate ministry leader.

Bible
If you have the privilege of praying with someone who is new to faith or does not yet believe, consider offering them a Bible of their own from the Prayer Station shelf. God's Word is a valuable resource for helping people learn about Jesus, grow in their faith, and find encouragement and direction.

Be Prepared to Help
You don't need to have every answer, and you are not expected to meet every need on your own. Know where to find resources and whom to contact when someone needs additional support. If you are unsure how to respond to a situation, seek guidance from the appropriate leader.

OUR COMMITMENT AS A PRAYER TEAM
As members of the Prayer Team, we commit to:

• Serve with compassion. We recognize the privilege of coming alongside people and caring for them through prayer.
• Listen with sensitivity. We give people our attention, treat their needs with respect, and recognize the courage it can take to ask for prayer.
• Pray with faith. We faithfully intercede for individuals, our church, and the Gospel going out into the world.
• Be sensitive to the Holy Spirit. We allow space to listen, pray thoughtfully, and trust God to work.
• Connect people with care. We help individuals find appropriate resources and next steps when additional support is needed.
• Work as one team. We communicate, support one another, and care well for those entrusted to us.
• Sit One, Serve One. We prioritize both being spiritually fed and serving others. By attending one service to worship and receive the Word and serving during another, we stay connected to the life of the church while helping others experience it too.
• Keep the Gospel at the center. We remember that prayer is an opportunity to point people toward Jesus and the hope found in Him.

THANK GOD FOR THE OPPORTUNITY TO MAKE AN IMPACT!
As you finish your serving time, take joy in knowing that your prayers matter. You may never know the full impact of a moment spent listening, a Scripture shared, or a prayer offered in faith.
God invites us to come alongside people, carry their burdens in prayer, and trust Him with what we cannot see or change ourselves.
Thank you for being part of the Prayer Team and faithfully interceding for others as we help create an environment where people can encounter the love of Christ and respond to the Gospel!

IMPACT Team Training & Serving Guide

OUR MISSION: MAKING AN IMPACT FOR THE GOSPEL
How does the Prayer Team make an IMPACT for the Gospel?
By faithfully interceding on behalf of individuals seeking prayer and praying for God to open hearts and minds as the Gospel goes out on Sunday mornings.

The Prayer Team has the privilege of coming alongside people in some of their most personal moments. Whether someone is seeking comfort, guidance, encouragement, or help in a difficult season, we have the opportunity to listen with compassion, pray with faith, and point people toward the hope found in Jesus.

Our Prayer Team makes the MOST IMPACT when:

• People are heard and cared for. We listen to those seeking prayer with sensitivity, compassion, and genuine concern.
• We pray with faith. We faithfully intercede for individuals and ask God to work in their lives.
• We are sensitive to the Holy Spirit. We allow space to listen, reflect, and pray without rushing through the moment.
• People are connected to additional resources. When appropriate, we lovingly direct people to Redemption & Recovery, counseling resources, or the Connect Desk.
• We continue to intercede. We remember those we meet and continue praying for them throughout the week.

Our goal is not simply to pray with people in the moment, but to help them experience the love of Christ, find encouragement in His presence, and recognize that they are not alone.

A DAY IN THE LIFE OF THE PRAYER TEAM
Here is what you can expect on a typical day serving on the Prayer Team!

STEP 1: BE PREPARED AND ON TIME
Arrive ready to serve, grab your IMPACT badge/lanyard from IMPACT Central.

SUNDAY — TEAM ONE

• 9:00 AM: Arrive for service to sit in and worship 
• 10:00 AM: Go to the prayer wall when the last set of worship begins

SUNDAY — TEAM TWO

• 10:30 AM: Arrive for service to sit in and worship 
• 11:30 AM: Go to the prayer wall when the last set of worship begins

Arriving on time allows you to prepare your heart and be ready to serve those who come seeking prayer.

STEP 2: GET CAUGHT UP
Before beginning your serving time:

• Check in with the Team Leader to confirm your serving assignment and responsibilities.
• Make sure you know where you need to be and have the resources you may need.
• Ask questions if anything is unclear.

STEP 3: PREPARE YOUR HEART
Pray with your team for one another, everyone attending, those visiting Emergence, and the person preaching.

Ask God to open hearts and minds to the Gospel, to work in the lives of those seeking prayer, and to help you serve each person with wisdom, compassion, and sensitivity to the Holy Spirit.

Remember: We are not simply saying prayers. We are coming alongside people, interceding on their behalf, and pointing them toward the hope and truth found in Jesus.

STEP 4: IT'S PRAYER TIME!
Head to the prayer wall and be available, kind, and welcoming. It takes courage to seek prayer, and we want every person who approaches us to feel safe, seen, and cared for.

Listen & Care

• Be approachable and welcoming to everyone who comes seeking prayer.
• Listen well and give the person your attention. Avoid rushing to respond before you understand what they are sharing.
• Remember their name and the specific needs they share.
• Respond with sensitivity, compassion, and respect.
• Recognize that you do not need to have all the answers. Sometimes, listening well is an important part of caring for someone.

Pray with Faith & Sensitivity

• Allow the Holy Spirit to guide your time of prayer.
• Don't feel pressured to fill every second with words or rush through the prayer.
• If you don't know what to pray, use Scripture to guide you. There is a Psalm for that!
• Pray with faith while remaining sensitive to the individual's needs and circumstances.
• Offer encouragement grounded in God's Word and the hope of the Gospel.

Connect People with Additional Resources

• When appropriate, lovingly direct people to Redemption & Recovery (R&R) or counseling resources.
• Point people to the Connect Desk when they need more information about Emergence, ministries, or next steps.
• If someone could benefit from additional support, help them identify the appropriate resource rather than feeling you must meet every need yourself.

Remember: You don't need perfect words or an answer for every situation. Be present, listen well, pray faithfully, and trust God to work.

SERVING DURING THE SERVICE
Your ministry continues throughout your serving time. Remain available, attentive, and ready to pray with those who approach you.

Be Available for Prayer

• Remain at your assigned station and be approachable to anyone seeking prayer.
• Welcome each person with kindness and give them your full attention.
• Be mindful that asking for prayer can be a vulnerable experience.
• Allow the person to share at their own pace without feeling rushed.

Listen & Pray with Care

• Listen carefully to understand the person's needs before beginning to pray.
• Remember their name and any specific prayer requests they share.
• Give space for quiet moments and allow time for thoughtful, sincere prayer.
• Use Scripture when it helps guide and encourage the person.
• Keep the focus on God's character, His Word, and the hope of the Gospel.

Connect People with the Right Resources

• When appropriate, direct people to R&R or counseling resources for additional support.
• Point people to the Connect Desk for information about ministries, classes, and other opportunities at Emergence.
• If someone shares a need that requires pastoral care or additional follow-up, communicate it to the appropriate leader.

Continue to Intercede

• Pray throughout the service for those seeking prayer, the congregation, visitors, and the message being preached.
• Remember the people you meet and continue praying for them throughout the week.
  

Our standard: We want every person who seeks prayer to experience genuine care, thoughtful listening, and prayer rooted in faith and the truth of God's Word.

FOLLOWING YOUR SERVING TIME
The Prayer Team's ministry does not end when a conversation or prayer concludes. We want to care well for people and make sure any additional needs are handled appropriately.

STEP 1: CARE ENOUGH TO CLEAN UP
Show some love to the next group coming in by taking a moment to care for the space you served in.

• Do a quick sweep of your area and pick up any trash or debris.
• Straighten the Prayer Station and return materials to their designated locations.
• Make sure available resources, tissues and Bibles are organized.
• Communicate any supplies that need replenishing.

STEP 2: COMMUNICATE & FOLLOW UP

• Check in with the Team Leader before leaving.
• Pass along any questions, needs, or situations that may require follow-up.
• Communicate when someone may need additional pastoral care or connection to another ministry.
• Respect the privacy of those who shared personal information. Only communicate sensitive details with the appropriate people when necessary for care or follow-up.

STEP 3: CONTINUE TO PRAY

• Remember the individuals you prayed with and continue interceding for them throughout the week.
• Pray for God to continue working in their lives and drawing them closer to Himself.
• Thank God for the opportunity to come alongside people and serve them through prayer.

We want to make sure people are cared for beyond the initial conversation and that any appropriate next steps are not overlooked.

WHAT YOU NEED TO SERVE
To make sure you're ready to serve, you will need the following:

IMPACT Badge/Lanyard
Grab your badge/lanyard from IMPACT Central before heading to your designated role. Wearing it helps identify you as a member of the IMPACT Team.

Counseling Referral Forms & R&R Pamphlets
Sometimes, people seeking prayer may also benefit from practical assistance or additional support.

• Counseling referral forms and Redemption & Recovery (R&R) pamphlets are available on the Prayer Station shelf.
• Familiarize yourself with these resources so you can offer them when appropriate.
• If you're unsure which resource would be most helpful, ask the Team Leader or the appropriate ministry leader.

Bible
If you have the privilege of praying with someone who is new to faith or does not yet believe, consider offering them a Bible of their own from the Prayer Station shelf. God's Word is a valuable resource for helping people learn about Jesus, grow in their faith, and find encouragement and direction.

Be Prepared to Help
You don't need to have every answer, and you are not expected to meet every need on your own. Know where to find resources and whom to contact when someone needs additional support. If you are unsure how to respond to a situation, seek guidance from the appropriate leader.

OUR COMMITMENT AS A PRAYER TEAM
As members of the Prayer Team, we commit to:

• Serve with compassion. We recognize the privilege of coming alongside people and caring for them through prayer.
• Listen with sensitivity. We give people our attention, treat their needs with respect, and recognize the courage it can take to ask for prayer.
• Pray with faith. We faithfully intercede for individuals, our church, and the Gospel going out into the world.
• Be sensitive to the Holy Spirit. We allow space to listen, pray thoughtfully, and trust God to work.
• Connect people with care. We help individuals find appropriate resources and next steps when additional support is needed.
• Work as one team. We communicate, support one another, and care well for those entrusted to us.
• Sit One, Serve One. We prioritize both being spiritually fed and serving others. By attending one service to worship and receive the Word and serving during another, we stay connected to the life of the church while helping others experience it too.
• Keep the Gospel at the center. We remember that prayer is an opportunity to point people toward Jesus and the hope found in Him.

THANK GOD FOR THE OPPORTUNITY TO MAKE AN IMPACT!
As you finish your serving time, take joy in knowing that your prayers matter. You may never know the full impact of a moment spent listening, a Scripture shared, or a prayer offered in faith.
God invites us to come alongside people, carry their burdens in prayer, and trust Him with what we cannot see or change ourselves.
Thank you for being part of the Prayer Team and faithfully interceding for others as we help create an environment where people can encounter the love of Christ and respond to the Gospel!

How does the Redemption & Recovery Team make an impact for the Gospel?
BY CREATING A SAFE PLACE TO FIND HOPE AND HEALING FROM THE BROKENNESS OF LIFE, THROUGH THE POWER OF CHRIST AND THE SUPPORT OF OTHERS.

Our REDEMPTION & RECOVERY TEAM makes the MOST IMPACT when:
• We show the love of Jesus to all who come to R&R
• We are transparent & vulnerable about our struggles, seek & share our victories, and are on mission as we walk with Jesus.
• We are prepared to share the gospel, reach the lost and make disciples who will share the gospel, reach the lost and make disciples

A DAY IN THE LIFE REDEMPTION & RECOVERY TEAM ROLES:

A Hospitality Team Member makes the MOST IMPACT by:
• Being warm and welcoming all who come through the doors.
• Being hospitable in guiding people through the process of what we are about.
• Exhibiting care and gentleness to new people and their apprehensiveness to come.

A Café Team Member makes the MOST IMPACT by:
• Being excited about community and welcoming people into this environment.
• Making a point to be hospitable to new people and inviting them to enjoy refreshments.
• Celebrating the relationships God has been building each week.

A Music Team Member makes the MOST IMPACT by:
• Being intentional about our focus on Jesus our Savior & Redeemer.
• Celebrating the words of each song to impact each person’s heart and mind.
• Connecting with the variety of people (believers and non-believers) that God has brought together at R&R.

A Tech Team Member makes the MOST IMPACT by:
• Being available to the worship team and core team for large group meeting needs.
• Working with the worship team and lesson/testimony speakers to provide the best audio and visual experience.
• Celebrating the community of people God has brought together each week.

A Setup Team Member makes the MOST IMPACT by:
• Providing an environment where people feel part of this community.
• Being available to set up or organize the meeting room for optimal meeting experience.
• Celebrating together with others in what God is doing each week at R&R.

A Security Team Member makes the MOST IMPACT by:
•Being available for any crisis or security needs each week.
Providing a feeling of safety to love and care for those God has brought together.
• Connecting with the variety of people and celebrating this community.

A Newcomer Leader makes the MOST IMPACT by:
• Being warm in welcoming new people who have an interest in R&R.
• Providing an environment where people can ask questions and be vulnerable without being judged.
• Leading with integrity, vulnerability, humility and with confidence of the power of God to heal and change people.

An Open Share Group Leader makes the MOST IMPACT by:
• Leading with integrity, vulnerability, love and care for others.
• Having patience and grace for those in group each week.
Providing prayer for those that are going through crisis, need healing, and need the love of God through their vulnerability.

A Step Study Group Leader makes the MOST IMPACT by:
• Leading with integrity, vulnerability, love and care for others.
• Having the ability to gracefully lead the group through the lessons each week to allow people to be heard and feel there is progress being made each week.
• Providing an atmosphere where God is building community and a closeness within the group.

A DAY IN THE LIFE REDEMPTION & RECOVERY TEAM MEMBER:
Here’s what you can expect, but be prepared for the unexpected because that’s where God may be working as you make an IMPACT!

STEP STUDY GROUP LEADER BE ON TIME:
• Arrive early enough to set up and be ready to go.
• Be prepared; go over the lesson from the Leader’s Guide. Review questions for the night even if you already answered them from a previous step study group.
• Pray with your co-leader for each person in your group that has committed to coming together for a year.

TEAMWORK:
• Take time in the beginning and end of group meeting to socialize for about 10-15 minutes.
• Pray at the beginning and the end of group. Make sure to go over guidelines (no crosstalk, time limit on sharing, etc.) and have everyone introduce themselves in the beginning.
• Have each person go around and answer the question as they see God is working in their life. If someone continues to pass each week or doesn’t show up, this may have to be addressed as maybe this isn’t the time or season for them to be going through step study group. Not to shame them but to let them know it’s okay if this is not the season.

THANK GOD FOR THE OPPORTUNITY TO HAVE AN IMPACT!
• Take a minute to pray for each person in the group that come each week to share, be open and vulnerable with the group. Pray for continued healing and a group connection that make this a unique group where God is knitting our hearts together. Thankful for the gospel that is shared each week and watch as God changes the hearts and minds of those that are participating in this group.

OPEN SHARE GROUP LEADER SET UP AND BE ON TIME:
• Before the meeting starts, check your room, or meeting area to make sure it is set-up and ready. You also want to be available to greet people when they arrive immediately after the Large Group.
• It is up to you to see that the meeting starts and ends on time, and that all of the elements are covered.

MEETING FORMAT:
1. A leader WELCOMES the group and OPENS IN PRAYER
2. INTRODUCE yourself. (Explain why we introduce ourselves the way we do in Redemption & Recovery. This will help the Newcomer identify with Christ rather than their struggle.)
3. After the introductions, read the SMALL GROUP GUIDELINES.
4. The leader begins the OPEN SHARING time.
5. The Group Leader’s role is to facilitate the format and to participate, sharing from experience and victories in their life. (Please do not monopolize the discussion, or allow any participant to do so. We are not therapists. We are not counselors. We are people who share our struggles and what Christ has done in our lives to help us overcome those struggles.)
6. After sharing time, thank everyone for participating and WRAP UP the meeting.
7. Close the meeting in PRAYER. (The closing should be kept simple. Feel free to end with the Lord’s Prayer.)
8. BE AVAILABLE for a few minutes after the meeting to connect, answer questions and/or pray with those who have attended the group.

THANK GOD FOR THE OPPORTUNITY TO HAVE AN IMPACT!
• Take a minute to pray for those who have been coming to R&R and those that are there for the first time. Our team makes an impact by bringing together everyone to prepare our hearts for what God is doing at R&R in each individual who is coming there to experience life changes and hope in Christ.

TECH TEAM 
BE ON TIME:
• Arrive at 5:30pm to set up and be ready for downbeat 5:45pm.
• Be prepared, take good notes during rehearsal to be prepared for meeting.
• Impact Team huddle and prayer before large group meeting begins.

TEAMWORK:
• We are a team so if you need something, please communicate with the Team Leader as soon as you are aware of it in order to allow time to address the issue.
• Engage in socializing before and after the meeting in the Café and small groups.
• Make sure tech area is clean before and after service of any cups, music sheets, etc.
• Be attentive at all times to what is happening next. Be aware of cues coming from the stage. If you need to leave your position for any reason, please call
for coverage. Do not leave your station unmanned.

THANK GOD FOR THE OPPORTUNITY TO HAVE AN IMPACT!
• Take a minute to pray for those who have been coming to R&R and those are there for the first time. Pray for how you can make tech better each week and for the opportunity to use the gifts God has given us to serve in this capacity.

MUSIC TEAM 
BE ON TIME:
• Arrive early enough to be on stage, set up, and ready to go.
• Be prepared; practice and learn your music ahead of time.
• Impact Team huddle and prayer before large group meeting begins.

TEAMWORK:
• We are a team and need to listen to the band as a whole. Listen to what each person is playing or singing. Is it blending well with the rest of the team?
• Our stage presence is so important in how we communicate through our body language to the audience. Smile, be joyful, make eye contact and engage the audience with your enjoyment of worshipping our God!
• Engage in socializing before and after the meeting.
• Make sure stage is clean before and after service of any cups, music sheets, etc.

THANK GOD FOR THE OPPORTUNITY TO HAVE AN IMPACT!
• Take a minute to pray for those who have been coming to R&R and those are there for the first time. Our team makes an impact by bringing together everyone to prepare our hearts for what God is doing at R&R in each individual who is coming there to experience life changes and hope in Christ.

NEWCOMER 101 TEAM 
BE ON TIME:
• Promptly after the Large Group Meeting ends meet newcomers at the Information Table.
• Give people a few minutes to gather (get coffee, bathrooms, etc.), then walk over to Suite 300 as a group.

PREPARE YOUR HEART:
• Be in prayer for those coming to Newcomer101. This is their first time coming to R&R and may be nervous and apprehensive.
• Show hospitality to newcomers. Explain where Suite 300 is located, bathroom location in Suite 300, and what time Newcomer101 ends.

ORGANIZE NECESSARY MATERIALS:
• NC101 materials should be picked up and dropped off outside of Phil’s office. Materials include: NC101 Information sheet with Open Share Groups listed on
the back, sign up sheet, R&R brochures, 2-3 examples of “issues” information sheets.
• Give the information to be included on our email list: text randr to 94000.
• At the end of the night give the sign-up sheet to Joan. Make necessary copies for the next meeting.

TEAMWORK:
• Male and Female leader assigned each Tuesday night (Sue A has schedule)
• At the beginning of your meeting, each leader gives a quick testimony of how they came to R&R.
• Follow the format on the NC101 information sheet. This is a guideline to make sure all areas of R&R are covered.
• After going through format, split up into men and women groups to answer any questions they may have and ask how they found out about R&R. If they are not willing to talk too much that is fine. Encourage them to come next week to join an Open Share Group.

THANK GOD FOR THE OPPORTUNITY TO HAVE AN IMPACT!
• Take a minute to pray for those who participated in sharing with you and thank God for bringing them to R&R.

CAFÉ TEAM 
BE ON TIME FOR SET UP:
• Team should arrive at 6:00pm.
• Turn on coffee machines (switch on right side). Red lights in front of machine should always be on in up position. Green light will come on when ready – about 20 minutes
• Place the white coffee filters in basket, slide prepared basket under grinder and press toggle switch to choose regular (right) or decaf (left). Press start.
• The grinder is pre-measured. When it stops grinding, place the basket onto the airport brewer brackets.
Place a coffee pot under the coffee grind basket, make sure the small hole of the basket is lined up with the center of the air pot hole. Press start.
• Set up tea. Fill the tea pot with water, plug it in, and turn it on. Put out tea bags.
• Use small container on the top shelf of the closet for water. Put in ice and fill with filtered water from sink.
• Put out coffee cups next to coffee & tea pots and water cups next to water.
•Place coffee lids, creamer, stirrers, sugar/sweetener, paper towels and small trash bins on the island table. Place donation jar on table as well
• Place food on that table by the wall.
• Make sure there are plates, napkins, and appropriate utensils.
•Leave one garbage can upright. Turn others upside down.

PREPARE YOUR HEART:
• Be in prayer for those who have been coming each week and those who are new to R&R. Pray together as a team before people start to come in.
• Show hospitality. We are ambassadors of Christ. We are there to greet people, and socialize - especially with new people. Make everyone feel welcome.

TEAMWORK:
• There is a schedule for Set Up and Tear Down Café Teams.
• There is a schedule for who is bringing food each week.

CAFÉ TEAR DOWN:
• Clean coffee pots with baking soda and bottle brush only. Do not use soap in coffee pots. Do not use water on lids. Take lids off and use disinfectant wipes to clean lids and handles.
• Dry outside of the coffee pots and leave the spout on the edge to air out. The lid rests on the spout.
• Rinse and dry water container. Refill ice bucket and trays in freezer.
• Clean all counters and tables with soap.
• Any remaining food needs to be brought home or thrown out.
• Return all unused coffee and water cups in cabinet under coffee station.
• Refill sugar containers. Return all sugar, sweetener, stirrers, and trash baskets to the cabinet to the right of the R&R cabinet.
• Inventory supplies and let Kari know what is needed.

THANK GOD FOR THE OPPORTUNITY TO HAVE AN IMPACT!
• Thank those who have cooked or bought food that night.
• Thank the Lord for bringing each person to R&R to hear the gospel and testimonies of how God has healed and redeemed people. Thank God for the hope in Jesus.

HOSPITALITY TEAM 
BE ON TIME:
• Arrive at 6:00pm.
• One front door greeter and two at the information table (preferably male and female team for each).
• Two people to float around the room to help newcomers feel welcome.

PREPARE YOUR HEART:
• Pray with your team beforehand for those coming tonight.

ORGANIZE YOUR STUFF:
• Set up table with “Issues” Information Packet, sign up sheets, lesson handouts, step study books, pens, and name tags. Velcro sign to the table.

IT’S GAME TIME!
• Warmly welcome people and make them feel they are in the right place.
• It’s easy to get caught up in talking to those you see each week. Make sure we are not forgetting or missing those that are there for the first time. It is sometimes very hard for a person to come through those doors for the first time.
• If someone is new (you can find out by saying “how long have you been coming to R&R?”), start with orienting them to the basics (i.e. bathroom location, café location, auditorium location for large group) and then the
order of events for the night.
• Ask them if they have any questions about R&R. Keep conversations short and simple. They will have an opportunity to pick up more details in Newcomer101.
If possible, introduce newcomers to someone else (ideally a leader or “regular” attender) who can take them to the café. At least one person should remain at the Information Table until about 7:15pm.

CLEAN UP:
• Put everything from the table back into the box and place outside of Phil’s office. Return the table that was used.
• Inform leader of any needed supplies.

THANK GOD FOR THE OPPORTUNITY TO HAVE AN IMPACT!
• You are the first person that comes in contact with a new person walking through those doors. You make a difference in the impact you make to let that person know that they are welcome, noticed, respected, and important.
We have heard many stories of people returning because of the first encounter they had with a person at the door welcoming them. Thank you, God, for the opportunity to have an impact on someone coming for the first time to R&R!

SET-UP TEAM 
BE ON TIME:
• Arrive at 6:00pm.

PREPARE YOUR HEART:
• Pray with your team beforehand for those coming tonight.

ORGANIZE YOUR STUFF:
• Get signs from Suite 300 and put one outside Suite 500 and one at the entrance to the left of the driveway.
• Leave the center chairs. Stack the end chairs 4-5 high at the end of the rows next in the outer sections.
• Ask Core Member to unlock eTown and turn on all lights and set up folding chairs in meeting room.
All garbage cans should be turned upside down, if empty, except for one in the entrance of the auditorium and one in the Café.

DURING THE MEETING:
• Be aware if more chairs are needed to set up.

CLEAN UP:
• Put chairs back in the side section rows.
• Empty trash cans from eTown, Auditorium, and Café and take them to the dumpster out back. Replace the garbage bags.
• Return any chairs from eTown that were brought in for small group meeting.
• Bring in signs from the road and the front door. Return them to Suite 300.
• Ensure all doors are fully closed (Suite 300 & 500 front doors, double doors going to the dumpster, Café doors, eTown doors).

THANK GOD FOR THE OPPORTUNITY TO HAVE AN IMPACT!
•Thank God for the opportunity to make people feel welcome and seating placed in such a way that they are a part of what is going on and not an outsider. Thankful for the opportunity to have people feel comfortable to
hear the gospel message and be a part of God’s community.

SECURITY TEAM 
BE ON TIME:
• Arrive at 6:30pm.

PREPARE YOUR HEART:
• Pray beforehand for those coming tonight.

 IT’S GAME TIME!
• Observe entrance, hallways, bathrooms, café, etc. Participate in café fellow- ship while keeping an eye out for anything or anyone out of place.
• When people go over to Suite 300 for small groups, take a walk over.
• During large group sit near back of auditorium and take walk through hallways and bathrooms.
• In case of medical emergency, immediately notify:
Phil Bracco – 201-693-5335
Joan Santoro – 201-739-3634
James Cosgrove - 201-637-6342

Narcan Kits locations:
o Defibrillator station in hallway of near entrance of eTown.

THANK GOD FOR THE OPPORTUNITY TO HAVE AN IMPACT!
• Thank you Lord for the opportunity to be there to help and protect those attending R&R each Tuesday night. Pray for protection on us as we meet each week.

WHAT YOU NEED TO SUCCEED TO MAKE SURE THAT YOU ARE READY TO SERVE

YOU WILL NEED:
FIRST IMPRESSIONS TEAM:
• A table to display handout materials
• Redemption & Recovery Banner for the table
• Issue Specific Pamphlets, Bibles, Lesson Handouts
• Pens, Markers, and Labels
• Signs in front of Suite 500 and out by the street

CAFÉ TEAM:
• Coffee Urns, Milk, Creamer, Stirrers, Sugar, Paper Towels, cups, lids, Water container, Water cups
• Two Garbage Cans (turn other garbage cans upside down)
• Serving Utensils, paper plates, plastic forks/spoons

WORSHIP TEAM:
• Printed Music
• Musical equipment

TECH TEAM:
• Agenda of how many on worship, announcement teams for mics
• Prepare slides for song
• Set Up camera and Sound system for Recording
• Prepare announcement slides and R&R Logo
• Set up mic for lesson/testimony speaker

NEWCOMER LEADERS
• Newcomer 101 folder with the sign-in sheet
• The guidelines sheet and Open Share Group list

OPEN SHARE GROUP LEADERS
• Enough chairs for people attending your group
• A phone to use the timer
• Questions that were given either by speaker or on the lesson sheet

STEP STUDY GROUP LEADERS
• Step Study books for people to purchase if necessary
• A phone to use the timer
• Celebrate Recovery Leader’s Guide

How does the Security Team make an IMPACT for the gospel?
BY MAINTAINING A SAFE ENVIRONMENT FOR ALL THOSE WHO COME TO OUR SERVICES SO THEY CAN HEAR AND RESPOND TO THE GOSPEL.

Our Kid’s Area Security Team Member makes the MOST IMPACT by:
• Having friendly interactions with parents and children as they enter and exit the kid’s space
• Responding to any needs that the kid’s min team identifies with a collaborative and positive attitude
• Remaining at their post until replaced with the next service team member, or dismissed by kid’s min team
holding the standard of our security protocols, allowing parents and kids to feel safe

A Main Area Security Team Member makes the MOST IMPACT by:
• Being “on” and alert for the entire time they are serving, looking for potential security concerns
• Communicating any situations to the Security Director and campus staff
• Making rounds in all of the main campus spaces during the service time they are serving
• Communicating with parking team in identifying and addressing any potential threats before they can enter the premises.

A DAY IN THE LIFE OF THE SECURITY TEAM
Here’s what you can expect on a typical Sunday serving on the security team!

BE PREPARED AND ON TIME:
If you are serving first service:
• Pickup your lanyard in IMPACT Central before you head out!
• arrive by 8:00am if you would like to join the IMPACT Team Huddle in Suite 700!
• Serve during your shift and attend the 10:30 service after your shift! If you are serving for second service
• Choose to attend either the first or third service and serve during the second.
• Pickup your lanyard in IMPACT Central before your service time starts

If you are serving for third service:
• Attend the second service so you can be freed up to serve at the third.
• Pickup your lanyard in IMPACT Central before your service time starts

GET CAUGHT UP:
• If you are serving eKIDS security, check in with the e-town service coordinator to let them know you are there, and to address any specific needs for that week

PREPARE YOUR HEART:
• Pray with your team for each other, all those attending, all those visiting, and for whomever is preaching.

IT’S GO TIME!
If you are serving for Kid’s min:
• Be at your post at the kid’s entrance 15 minutes before the start of service
• Smile, make eye contact, and be friendly to kids and parents (save your “no-nonsense face” for the bad guys!)
• Make sure only parents/caregivers with badges are entering the kid’s area
• Be alert and attentive to any potential threats, and communicate to the Security Director and kid’s team leader any areas of concern

If you are serving in the main worship areas:
• Be “on” 15 minutes before service starts
• Scan the worship areas, being alert and attentive to any potential threats
• Communicate any potential issues to Pastoral staff
• Smile, and be friendly to those in attendance (save your “no-nonsense face” for the bad guys!)

DURING THE SERVICE:
If you are serving in Kid’s ministry area:
• Remain at the entrance to kid’s min, and do not let anyone in that does not have a badge (unless it is Emergence staff with the proper identification)
• Once the service has started, keep the kid’s min entrance door closed (this adds an extra security layer).
• Respond to any needs as identified by the kids min team members that might arise
• Towards the end of the service, re-locate to your post and be ready for kids pick-up.
If you are serving security in the main worship areas:
• Continue to scan the main worship areas for the duration of the service
• Be accessible to, and communicate with the Pastoral staff and the Security Director of any potential security concern that might arise

FOLLOWING THE SERVICE:
If you are serving in the Kid’s min area:
• As parents/caregivers come to pick up their kids, check to make sure the parents have tags before entering kid’s min
• If the child is brought to the entrance, check to make sure the child’s tag and the parent’s tag match
• You may leave your post when either:
• You are given the thumbs up by kid’s team to do so
• You are replaced with the kid’s security team member that is coming in for the next service
• After your serving time, remember to put your badge and lanyard back in IMPACT central!

If you are serving as security in the main worship areas:
• Continue to scan the main worship areas for security issues, until either:
• You are replaced with the main area security team member for the next service
• The vast majority of the crowd has vacated the main room
• After your serving time, remember to put your badge and lanyard back in IMPACT central!

THANK GOD FOR THE OPPORTUNITY TO HAVE AN IMPACT!
• Head out with great joy, knowing that you showed the love of Christ by creating a safe and secure atmosphere for the Gospel to be heard!

WHAT YOU NEED TO SUCCEED
TO MAKE SURE THAT YOU ARE READY TO SERVE YOU WILL NEED:
• BADGE/LANYARD – Make sure to grab your badge/lanyard in IMPACT Central before heading to your designated role.
• WALKIE-TALKIE - Those who serve at the kid’s entrance have a radio to communicate with the parking team to be alerted of any issues in the lot, or to alert the parking team of any issues inside the building.

How does the Security Team make an IMPACT for the gospel?
BY MAINTAINING A SAFE ENVIRONMENT FOR ALL THOSE WHO COME TO OUR SERVICES TO HEAR AND RESPOND TO THE GOSPEL.

Security Team Roles:
KID’S AREA SECURITY TEAM MEMBER MAKES THE MOST IMPACT BY:
• Having friendly interactions with parents and children as they enter and exit the kid’s space
• Responding to any needs that the kid’s min team identifies with a collaborative and positive attitude
• Remaining at their post until replaced with the next service team member, or dismissed by kid’s min team
• Holding the standard of our security protocols, allowing parents and kids to feel safe

MAIN AREA SECURITY TEAM MEMBER MAKES THE MOST IMPACT BY:
• Being “on” and alert for the entire time they are serving, looking for potential security concerns
• Communicating any situations to campus staff
• Making rounds in all of the main campus spaces during the service time they are serving

WHAT YOU NEED TO SUCCEED TO MAKE SURE THAT YOU ARE READY TO SERVE YOU WILL NEED:
• Badge/Lanyard – Make sure to grab your badge/lanyard in IMPACT Central before heading to your designated role.

A DAY IN THE LIFE OF THE SECURITY TEAM:
This is what a typical day of serving is like as a part of the Security team!

BE PREPARED AND ON TIME:
• Have your security polo (provided) with you!
• If you are serving 1st service:
• Arrive at 8:30 a.m. to attend the IMPACT Team huddle in the cafe
• Pickup your lanyard in IMPACT Central before you head out!
• If you are serving for 2nd service:
• Arrive at 10:10 a.m. to relieve the 1st service Security Team member from their post
• Pickup your lanyard in IMPACT Central before your service time starts

GET CAUGHT UP:
• If you are serving e-town security, check in with the e-town service coordinator to let them know you are there, and to address any specific needs for that week
• If you are serving as security for the main worship areas, check in with the Campus Pastor to let them know you are there, and to address any specific needs/concerns for that week

PREPARE YOUR HEART:
• Before your shift, take a few minutes to pray with your team for each other, all those attending, all those visiting, and for the Gospel going out that morning!

IT’S GO TIME!
• If you are serving for Kid’s min:
• Be at your post at the kid’s entrance 15 minutes before the start of service
• Smile, make eye contact, and be friendly to kids and parents (save your “no-nonsense face” for the bad guys!)
• Make sure only parents/caregivers with badges are entering the kid’s area
• Be alert and attentive to any potential threats, and communicate to the kid’s team leader
• If you are serving in the main worship areas:
• Be “on” 15 minutes before service starts
• Scan the worship areas, being alert and attentive to any potential threats
• Be sure to include the CE building in your walkthrough
• Communicate any potential issues to the Campus Pastor
• Smile, and be friendly to those in attendance (save your “no-nonsense face” for the bad guys!)

DURING THE SERVICE:
• If you are serving in Kid’s ministry area:
• Remain at the entrance to kid’s min, and do not let anyone in that does not have a badge (unless it is a kid’s min worker or Emergence staff)
• Once the service has started, keep the kid’s min entrance door closed (this adds an extra security layer).
• Respond to any needs as identified by the kids min team members that might arise
• If you are serving security in the main worship areas:
• Continue to scan the main worship areas for the duration of the service
• Be accessible to, and in communication with, the Campus Pastor of any potential security concern that might arise

FOLLOWING THE SERVICE:
• If you are serving in the Kid’s min area:
• As parents/caregivers come to pick up their kids, check to make sure the parents have tags before entering kid’s min
• If the child is brought to the entrance, check to make sure the child’s tag and the parent’s tag match
• You may leave your post when either:
• You are given the thumbs up by kid’s team to do so
• You are replaced with the kid’s security team member that is coming in for the next service
• After your serving time, remember to put your badge and lanyard back in IMPACT central!
• If you are serving as security in the main worship areas:
• Continue to scan the main worship areas for security issues, until either:
• You are replaced with the main area security team member for the next service
• You communicate and get a thumbs up from the Campus Pastor
• After your serving time, remember to put your badge and lanyard back in IMPACT central!

THANK GOD FOR THE OPPORTUNITY TO HAVE AN IMPACT!
• Head out with great joy, knowing that you showed the love of Christ by creating a safe and secure atmosphere for the Gospel to be heard!

IMPACT Team Training & Serving Guide

OUR MISSION: MAKING AN IMPACT FOR THE GOSPEL
How does the Connect Team make an IMPACT for the Gospel?
By removing the language barrier, helping Spanish speaking guests feel welcomed and connected, and making the gospel accessible to everyone.

The Spanish Translation Team makes an impact by:
Helping Spanish-speaking individuals experience the Gospel in a language they understand. Whether welcoming guests face-to-face, providing headsets, helping people find community, or translating the sermon live, every role helps people hear the Word of God and feel that they belong at Emergence.

Our Spanish Translation Team makes the MOST IMPACT when:

• Language barriers are removed. We faithfully translate the Gospel so Spanish-speaking guests can hear, understand, and respond to the Word of God.
• Every guest feels welcomed. We warmly greet Spanish-speaking guests and help them feel seen, valued, and comfortable at Emergence.
• Guests are connected to the church family. We help people find their way, answer questions, and discover opportunities to get connected to the life of the church.
• We faithfully communicate the Gospel. Through live translation and personal interactions, we help people hear the message of Jesus and experience His love.
• We help people take their next step. We create an environment where Spanish-speaking guests can grow in their faith, build relationships, and become part of the Emergence community.

Our goal is not simply to provide a translation service. It is to help people encounter Jesus, feel welcomed into our church family, and take their next steps in their faith.

SPANISH TRANSLATION TEAM ROLES
Connect Team Member
These team members serve face-to-face with Spanish-speaking guests. Wearing the blue Connect shirt, they help guests feel comfortable, answer questions, and provide headsets so they can listen to the live sermon translation.
They also help guests get connected to the church community, offering the same care and hospitality.

Live Translator
Live translators translate the sermon in real time for Spanish-speaking individuals listening through their headsets. This role requires focus, preparation, and a heart to help others understand and respond to the Gospel.

Through faithful and clear translation, translators help ensure that language does not prevent someone from hearing and understanding the message being preached.

A DAY IN THE LIFE OF THE SPANISH TRANSLATION TEAM
STEP 1: BE PREPARED AND ON TIME
Arrive ready to serve, wearing your provided blue Spanish Translation shirt. Before heading to your assigned station, grab your IMPACT badge/lanyard from IMPACT Central.

SUNDAY - THIRD SERVICE

• 11:25 AM: Arrive at the Connect Desk or Translation booth
• Connect with your team and review any important updates or instructions before guests arrive.

Arriving on time allows you to receive important updates, prepare your heart, and be in position before guests begin arriving.

• Guest Support Team Members should make sure headsets are ready and available at the Connect Desk.
• Live translators should be prepared and in position for the live sermon translation.

STEP 2: PREPARE YOUR HEART
Pray with your team for one another, the Spanish-speaking guests attending, those visiting Emergence, and the person preaching. Ask God to help you serve with joy, translate faithfully, welcome people warmly, and be sensitive to opportunities to encourage someone or share the love of Christ.

Remember: We are not just translating a sermon or handing out headsets. We are helping remove a language barrier so people can hear the Gospel, encounter Jesus, and take their next step in faith.
 
STEP 3: IT'S GO TIME!
Head to your assigned station and get ready to engage others with a positive, welcoming attitude!

As Guests Arrive

• Welcome Spanish-speaking guests warmly and make yourself approachable.
• Help guests understand that Spanish translation is available during the 11:45 AM Sunday service.
• Provide a headset to guests who would like to listen to the sermon in Spanish.
• Collect and hold the guest's driver's license while the headset is being used to help ensure the equipment is returned.
• Explain how to use the headset and answer any questions.
• Help guests find their way around the church, connect with others, and feel comfortable asking for assistance.

SERVING DURING THE SERVICE
During the Service

• Team Members should remain available to assist guests with headset questions or other needs, according to the team's assigned coverage.
• Live translators should faithfully translate the sermon in real time, communicating the message clearly and accurately.
• Serve with patience, excellence, and a heart to help people engage with the Word of God.

Both roles are essential. One helps people feel welcomed and connected; the other helps people understand the message. Together, we help remove barriers so people can hear and respond to the Gospel.

FOLLOWING THE SERVICE: FINISH STRONG

• Thank guests for joining us and make sure their headsets are returned.
• Return each guest's driver's license once the headset has been returned.
• Return headsets to their designated storage location and report any missing or damaged equipment.
• Make sure the Connect Desk area is clean and organized for the next service.
• Check in with your team leader and communicate any guest needs, questions, or follow-up opportunities.
• Celebrate the opportunity to serve together and pray for the people who heard the Gospel.

WHAT YOU NEED TO SERVE
Blue Connect shirt
Wear the designated shirt that identifies you as someone ready to help Spanish-speaking guests.

IMPACT lanyard
Wear your designated lanyard, as applicable to your role.

Headsets
Available for guests at the Connect Desk.

Guest identification
Collect and securely hold the guest's driver's license while they use a headset, returning it when the headset is returned.

Preparation for translators
Arrive ready to translate the sermon live and communicate any needs to your team leader.

OUR COMMITMENT AS A SPANISH TRANSLATION TEAM
As a Spanish Translation Team, we are committed to:

• Practice hospitality. We welcome Spanish-speaking guests with warmth, patience, and compassion, helping them feel seen, valued, and cared for.
• Translate the Gospel faithfully. We communicate the Word of God clearly and accurately so Spanish-speaking individuals can hear and respond to the message of Jesus.
• Build genuine connections. We help guests find their place in the life of the church and connect with the Emergence community.
• Sit One, Serve One. We prioritize both being spiritually fed and serving others. By attending one service to worship and receive the Word and serving during another, we stay connected to the life of the church while helping others experience it too.
• Keep the Gospel at the center. We remember that whether we are welcoming a guest or translating the sermon, we have the opportunity to reflect Christ's love and help someone take their next step in faith.

THANK GOD FOR THE OPPORTUNITY TO MAKE AN IMPACT!
As you finish serving, remember through Spanish Translation, we have the opportunity to help bring the gospel to our Spanish speaking community.

Never underestimate the impact of a warm welcome, a helpful interaction, or a faithfully translated message. We may never know the full story of what God does through our service, but we can be faithful with the opportunity He has given us.

Thank God for the opportunity to make an impact!

Our Goal
We exist to raise up students who: love Jesus, love people, and plow a counter-culture.

WEDNESDAY NIGHTS
Our STUDENT MINISTRY TEAM makes the MOST IMPACT when:
• An environment is created where the joy of Christ is tangible.
• The gospel is presented effectively in meaning and in personal life application.
• Students leave having had a great time, looking forward to the next week.
• Helping to ensure that all students are safe and accounted for.

MAKING AN IMPACT
The CHECK-IN TEAM makes the MOST IMPACT by:
• Greeting arriving students with a smile
• Helping students get registered/checked-in weekly
• Handing out free snack vouchers to new students, and students that brought their new friends

WHAT WE ARE HERE FOR
We are committed to creating a fun and Christ-centered environment for every student. We lead by example, hold one another accountable, serve faithfully, and grow together in unity and in our God-given gifts.

PREPARE YOUR HEART:
Throughout the week, be praying for your heart, your students, and the work of the ministry. Each Tuesday you’ll receive a set of discussion questions which you can use as you facilitate a student group.

BE ON TIME:
Arrive at 6:15pm, before the doors open for our leader meeting. We will get unified on the vision, talk through any announcements, and pray together. We will also discuss our areas of service and ensure every team is well equipped before heading to IMPACT Central to grab our
Impact lanyards.

IT’S GAME TIME!
I show up spiritually full, ready to pour out to our students. Whether it’s cafe, small groups, or games - I lead like it matters because it does. I value training and practicing my roles to maximize God’s glory.

THANK GOD FOR THE OPPORTUNITY TO HAVE AN IMPACT!
You just planted seeds of the gospel and shared the love of Jesus with students (and with each other)!

SUNDAY MORNINGS
PREPARE YOUR HEART:
At the beginning of each week, you will receive discussion guides that will help you navigate and teach through the lesson of the upcoming week. Throughout the week, be praying for your heart, your students and the word of the ministry.

BE ON TIME:
If serving in Totowa: At 8:30am head to Student Ministry Team Huddle before student’s start arriving.

If serving in Ringwood: Arrive at 8:30 am to be a part of the IMPACT Team Huddle in IMPACT Central. Take a minute to pray before students begin arriving. After students gather, head over to the CE building for the Student Ministry am Program.

IT’S GAME TIME!
Get ready to welcome students and engage them with positive encouragement. You and your co-leaders will have fun with your students and facilitate a discussion group where you will teach through the materials in a way that is accessible. Share the love of Jesus! This is why we do
this! At the end of the time together you’ll make sure the students meet back up with their parents.

THANK GOD FOR THE OPPORTUNITY TO HAVE AN IMPACT!
You just planted seeds of the gospel and shared the love of Jesus with students (and with each other)!

GENERAL INFO
WHAT YOU NEED TO SUCCEED
• Discussion Questions - You will receive weekly discussion questions via email at the beginning of the week. Make sure you take the time to review and prep for Wednesday’s student groups. A little prep goes a long way! If you are serving on a Sunday morning with the middle school, you will receive weekly discussion questions via email.
• Badge/Lanyard - Make sure to grab your badge/lanyard during the pre-service leaders meeting before jumping into your designated role.
• A Smile and a Joyful Heart - You are the first person these students meet on a Wednesday night, so consider the joy available to us as the beloved of Jesus, and draw from that deep well as you make an impact in your students lives.

GETTING STARTED
Now that you know how we best make IMPACT together for Jesus, and you understand the tools we use to accomplish that work, it’s time to get you plugged in and ready to serve!

Steps to take to get started on the Student Ministry Team:
START BY CREATING AN ACCOUNT ON EMERGENCE CONNECT:
Go to emergence.church and select “Login” in the upper right corner Either log in using your information, or select “Click Here to Request an Account if You Have Not Received an Invitation” to set up an account at http://emergence.church/login. Emergence Connect is the system we use to communicate as a church. It’s also where we make sure your info is updated and accurate for everything from input and feedback, team communications, scheduling service opportunities, giving and registering for any events or functions around the church.

THEN, FILL OUT THIS FORM
Within this form we will ask for some information relevant to running a background check. This is standard procedure for the care and protection of our students, volunteers, and staff. You will also be asked some brief questions about your faith and testimony.

NEXT, Personal Phone Call
One of our Emergence Student Team staff members will reach out to set up a phone meeting. We’ll get to know each other a little, you’ll be asked about your history with (and passion for) Jesus, Students, and Emergence, and we can answer any questions you might have about serving on the team.

WELCOME TO THE EMERGENCE STUDENTS TEAM!
Now that you are ready to commit to serving, you will set up a date to shadow where they will have your lanyard ready for you! You will get plugged into the role that best matches your gifts and brings you the most joy. Welcome to the team!

GETTING CONNECTED:
Now that you’re on the team, its time to get connected and make sure you’re plugged into our different communication channels.

First, there’s Emergence Connect
• Here you will get scheduled for your service team, you can set up block-out dates, and decline any given week in case you are unavailable.
• In the Emergence Students Leaders connect group you’ll find event dates and ministry information.
• Parents will get emails with relevant information in their own parents group.
Then, there’s the Emergence Students Slack
• This is our chat, where you will find messages for leaders on the weekly.
• You will also find small group resources in advance of Wednesday nights.
• There are particular channels for middle school and high school areas.
• You can mute the channels you’re not involved in (but please don’t mute the general channel).

Our TECH TEAM makes the MOST IMPACT when:
Makes the MOST IMPACT by:
A DAY IN THE LIFE OF A TECH TEAM MEMBER
Here’s what you can expect, but be prepared for the unexpected because that’s where God may be working as you make an IMPACT!

TOTOWA SUNDAY: Services @ 8:45 AM, 10:15 AM, 11:45 AM
TOTOWA THURSDAY: Services @ 7:00 PM
RINGWOOD: Services @ 9:00 AM, 10:30 AM
REHEARSAL



BEFORE & BETWEEN SERVICE
Be aware at all times of where we are in the service, and what is happening next. If you are on a communication headset stay on a communication headset throughout the service so that you are ready to receive the next cue from the Producer. Limit distractions by turning phone off and only using it between services or for emergencies.
If you are operating one of the FOH positions, be aware of any cues that are coming from the stage. If you need to leave your position for any reason, please call in for coverage do not leave your station unmanned.

STRIVE FOR EXCELLENCE:
As you operate always be asking is there anything I can do to make this better? Whether framing a shot or mixing a band we should always be critiquing our own work in order to make it the best it can me with our gifts
.
WHAT YOU NEED TO SUCCEED
TO MAKE SURE THAT YOU ARE READY TO SERVE
YOU WILL NEED: